Job Description

For over 30 years, Wisentic has helped insurers work smarter through automation and innovation. Today, we’re one of the most trusted insurtech companies in the Nordics, using our SaaS products to simplify complexity, accelerate efficiency, and help insurers achieve their goals faster. Our teams are small, empowered, and focused on delivering real value to our customers - not just shipping features.

About the role

As Technical Application Specialist, you take ownership of technical investigation, system configuration, and application quality across our customer solutions.

You work closely with Support, Tech, Product and with customers and internal stakeholders.

This is a hands-on, technical role but also a commercially aware one, where system decisions directly impact customer outcomes and business value.

What you´ll do

• Own and resolve complex technical issues across customer solutions

• Investigate problems, identify root causes, and improve system stability

• Ensure systems are correctly configured, maintained, and meet quality standards

• Manage system setup, including users, permissions, and data quality

• Improve and document how we work with configuration and technical solutions

• Support pre-sales and delivery with technical insight, always with customer value in mind

Who you are

You are someone who combines strong technical skills with a genuine focus on creating value for customers and...

• enjoy going deep into systems and understanding how things work

• are curious about how technical decisions impact customers and value

• can communicate clearly with both engineers and non-technical stakeholders

• think in terms of outcomes, not just configuration correctness

• take pride in making systems not only stable, but useful

We believe you have

• Experience from technical support, application management, or second-line support

• Strong analytical and troubleshooting skills

• Experience working with complex systems or SaaS platforms

• Structured and detail-oriented working style

• Ability to collaborate across Support, Product, Tech and Sales-facing teams

• Fluency in English and Swedish

• Comfort using AI tools in daily work

Why Wisentic

We’re a stable company with a long history, working with well-known customers, while still growing and developing as a product company. That gives you the opportunity to contribute and shape how we move forward, without losing the foundation we’ve built over time.

You’ll work closely with product and engineering in a collaborative environment where ideas are shared openly and decisions are made close to the work. We value ownership and continuous improvement, but in a way that is thoughtful rather than rushed.

And just as important, we’re a team that supports each other. We share knowledge, help out when needed, and take pride in building something together.

Our benefits

• Competitive salary + pension

• 5,000 SEK wellness allowance

• Learning & development budget

• Choose your tech (Mac or PC)

• Flexible hybrid work

• Friday breakfasts