Job Description

End Date

Sunday 28 June 2026

We Support Flexible Working – Click here for more information on flexible working options

Flexible Working Options

Hybrid WorkingThe requirement is for a Technical Application Service Specialist with 4–6 years of experience, having strong expertise in SQL and relational database performance tuning, along with hands-on experience in scripting using Shell or Python. The role demands solid operational exposure in SRE/L2 support, incident management, and monitoring tools such as Dynatrace.
Candidates with working knowledge of cloud platforms, preferably GCP (with Azure or AWS as alternatives), and awareness of DevOps practices, including CI/CD pipelines, are highly preferred.
We are targeting individuals who demonstrate strong problem-solving and troubleshooting capabilities, with a proactive approach, collaborative mindset, and a positive attitude towards handling production-critical environments.

• Technical Application Service Specialist Engineer D

  Job Title: Technical Application Service Specialist

  Experience: 04 to 07 years

  Location: Hyderabad

  Working Pattern: Hybrid

  As a Service Specialist in Financial Wellbeing, you will be capable of working independently, managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.

  Working within the Financial Wellbeing Platform your focus will be to engage and collaborate towards the pivotal roles required in the next stage of our transformation journey. Our Platform purpose is to create a leading experience to help our customers before, during and after financial difficulty. Focus on helping customers to become more financially resilient and improve their overall financial wellbeing. We aim to achieve this purpose through improving colleague tools and applications, creating, and enhancing these to allow customers to better understand and manage their day-to-day finances, and by simplifying the Customer Financial Assistance systems through an increased focus on SRE improvements, SLI/SLO's, Data engineering controls, Test Automation, DevOps, Cloud Technologies, Rationalisation, and collaborations across our squads.

  At Lloyds Banking Group, we're inspired by a clear purpose; to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities. Our aim is to create a forward-thinking engineering culture that supports the Customer Financial Assistance in delivering high quality, efficient and positive impact outcomes for our customers. This role is a key operational contributor who champions the availability of service for our customers and colleagues. Representing Service Delivery, they will support Leads and Product Owners to enforce Service principles, controls, standards and processes within the Financial Wellbeing Platform Lab.

  You'll join a dynamic team which will work closely with Chester/London based colleagues, who are passionate about new ways of working and new ideas. Developing Operational Run capability by working as a team, learning from peers, and a coach attitude to share knowledge to increase speed on how to build serviceability into the design and architecture of new solutions, minimising risk and delivering cost efficient software. In addition, they will raise any insights into the performance of existing software solutions - ensuring that Labs prioritise effectively across existing issues and new features from their Product backlogs.

  Overall, in this role you should be able to collaborate with the team, but is able to learn, coach, and support the development of others, whilst providing guidance in their area of knowledge. Being involved in cross-disciplinary teams, they should be able to showcase excellent interpersonal and communications skills. Engaging into a highly collaborative way to complete assigned work, showcase progress and address problems that are well defined, complex and to support methods to remove routine tasks, whilst being quick learners who can learn and adapt to new tools and technologies being used within Lloyds and the wider industry.

  As a team we accept 24*7 responsibility for service availability, currency, and performance. This is a team level role and will blend both developing technical expertise with great passion for developing both yourself and collaboratively with others.

  Responsible to lead the way to keep the platform service safe, always contributing to the deployment of service resiliency, and focused on continuous improvements & automation.

  What are we looking for (Behaviours & Competencies)

  We believe that people don't fit accurately into roles, and we value everyone's individual skills, experience, and knowledge. These are some of the skills we're looking for:

• A passion for application support and data engineering, ensuring our customers receive the most reliable service - strong desire to serve customers and ensure that functional operations of our processes when using our software operates to meet their needs
• Collaborating with engineers from on and offshore teams, working across different platforms and technologies.
• Ability to contribute to completion of a service balanced backlog within the lab, driving restoral and post incident improvements.
• Good problem-solving skills, supporting live support and incident management as and when needed. Able to consider impacts, resolve or escalate, and raise risks and mitigations
• Understanding and ability to learn or experience of use of tools such as Dynatrace, GHE, UCD, and ServiceNow and embrace learning and constant improvement culture.
• Communicates Effectively- able to build working relationships with a range of internal customers, with a passion to learn from others, and where possible coach others
• Comfortable challenging stakeholders - saying “No,” but also explaining why in terms they understand
• Situational Adaptability - works effectively in different team / lab environments
• Continuous Learner - appetite to continuously improve
• Analytical - able to analyse incident data and explore patterns
• Organisation awareness - able to network effectively / understands Lloyds operating structures.

• It would be great if you had:

• Application portfolio management to ensure our configuration, risk and currency management plans are in place and take appropriate priority.
• Influencing multiple product teams backlogs so that our application landscape is modernised and automated through exploiting new technologies.
• Technical skills based around technologies like Linux, Scheduling, WebSphere, SQL Server, Mainframe, GCP
• Experience in Application and Database performance tuning for SQL Server, with use of triage experience using full stack Dynatrace, and SentryOne Client for SQL
• Scripting knowledge using bash, shell, python, or Powershell
• Awareness of DevOps toolsets to delivery to live, within a cloud environment experience.
• Innovative - takes an interest in change industry standard processes (e.g. DevOps, Automation, emerging technologies (e.g. AI and Machine Learning)

• Knowledge & Experience

• Candidates need to have a minimum 4+ years of SRE/L2 support experience
• Stakeholder Management - ability to gather information to support influencing and agreements from key stakeholders
• Aim towards Operational excellence & experience in IT support - understands Production environments, complexities of system architecture and able to contribute towards operational excellence
• Production Testing expertise – awareness of Lloyds system architecture and requirements to ensure thorough testing pre release
• Relevant knowledge or experience of the specific Business area and supporting systems beneficial but not critical to the Role
• Risk Management - good knowledge of implementation risks and considerations, including run cost management, supplier performance, resource supply and demand, regulatory compliance and quality management.

• Must Have Skills -: Strong in SQL, Relational Database performance tuning, Scripting (Shell scripting, Python) Operational exp: SRE/L2 support, incident management, Dynatrace Cloud: GCP (preferred) else Azure or AWS Awareness of cloud DevOps, CI/CD tools

  Key Responsibilities

• Incident, Problem and Change Delivery Processes
• Improve restoral time and reduce incident impacts, and target actions to avoid reoccurrence of the Problem portfolio for the Financial Wellbeing Platform
• Assess and triage impact of existing incidents and problems, and deliver change to enhance service offering.
• Support and help to prioritise defect fixes based on risk / impact alongside other backlog items
• Able to communicate and present on the impact of risks to peers, Lab Engineering Lead and Product Owner
• Service Insight, identify, understand and analyse new trends and issues in live service
• Create MI and reports to be shared within the Lab and Value Stream Leadership
• Support Live service to help to ensure Bank Service Level Agreements are being met
• Challenge software solutions to help them adhere to Quality Charter
• Understand production change process providing impact analysis to Lab and Value Stream Leadership
• Assist in the planning and scheduling of change.
• Be aware of changes being applied to Platform/Squad supported production services

• Technical Application Support Job Profile

• Monitors and analyses data as directed using systems and protocols.
• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
• Using collaborative tools to provide updates and sharing of knowledge to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
• Supports and enables others to use and benefit from existing data management systems.
• Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
• Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
• Helps others use and benefit from the existing knowledge management systems.
• Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
• Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
• Supports others by using strategic planning systems and protocols.

• As a Technical Application Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues.

  They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem solving skills, and taking on more responsibility in customer issue resolution. Job Description

• Technical Expertise: Apply your technical skills to develop and support robust systems and services.
• Quality Assurance: Ensure systems meet quality standards and are fit for purpose.
• Continuous Learning: Develop your technical knowledge and workplace skills through ongoing learning and practice.
• Stakeholder Collaboration: Build strong working relationships with stakeholders and support teams.
• Operational Support: Support 24/7 responsibilities for service availability, performance, and currency supporting incident recovery minimising impact on service.
• Issue and Problem Resolution: Identify emerging issues and needs, determine potential causes, related issues, key stakeholders, and barriers. Supports Problem Management reviews following significant incidents.
• Critical Thinking: Undertakes analysis of multiple sources of data and uses research, active listening and observation to identify the problem/situation and generate simple ideas.
• SRE and Service Engineering: Applies software and automation as tools to solve challenges and manage production systems, to balance release of new features with system stability, all to ensure product reliability and scalability.
• Technical Operations: Monitors, troubleshoots, diagnoses, resolves or manages technical issues across a range of technology products, organised and directed by policies, processes and supporting procedures.

• What we’ll give you in return:

  We want you to experience the freedom and autonomy to realise your potential, share your ideas and make them happen and feel supported and listened to by a team that celebrates individuality and independent thought, encourages different perspectives, and adopts every background.

  We all learn and develop our experience over time, but we know that having the right approach is the key to being successful. So whilst skills, knowledge and prior experience are important to us we want people who are passionate, highly motivated, and enthusiastic with an inquisitive and curious approach to work.

  What else:

  Our group values of Keeping it Simple, Making a Difference Together and Pitting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us.

  At LBG, we’re invested in your continual development. That’s why we champion a collaborative learning environment that will support you with time to grow, career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

  On top of our platform team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best in our people. Ultimately, we care much more about the person you are, how you think and approach things, than a list of qualifications on a CV. So if even if you can’t say ‘yes’ to all of the above, but you’re self-motivated, passionate about delivering phenomenal solutions and interested in joining us at a critical and exciting time, then we’d love to hear from you…

  Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

  Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

  We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

  As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.