Job Description

TECHNICAL AND QUALITY CONTROL SPECIALIST – PERSONAL INJURY – SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Conduct quality reviews of claims aligned with our quality management framework and Personal Injury claims strategy.
• Record and analyse results to identify trends, areas for improvement, and training gaps, providing feedback to team members and management, while creating action plans and follow-up activities to ensure completion and alignment with technical and regulatory requirements
• Actively coach team members to enhance their skills, performance, and overall development
• Identify, report, and manage risk issues, incidents, and potential breaches, including supporting investigations and remediation.
• Assess risks and controls to support the development and maintenance of compliance policies and procedures.
• Contribute to continuous improvement initiatives and action plans from audits and quality framework outcomes.
• Collaborate with stakeholders, regulators, and business units to support compliance initiatives, performance insights, and strategic objectives.
• Participate in initiatives and projects as required to support the strategic objectives of the Long Tail Claims business.

About you

• Experience in complex claims management, compliance, risk, or quality assurance within Life or Group Personal Accident and Health Insurance claims.
• Strong knowledge of Personal Injury claims management and the full claims lifecycle.
• Proven ability to prioritise, organise tasks, and manage competing demands effectively.
• High attention to detail with the ability to identify errors and inconsistencies quickly.
• Effective stakeholder engagement and collaboration skills to build relationships and influence outcomes.
• Strong technical proficiency and communication skills, including systems, reporting, and analytical tools.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers