Job Description

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO).

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News’ Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com

Brief Overview of Position

The Audio/Visual Collaboration Engineer is part of an industry leading IT team working in a fast-paced environment at Texas Capital Bank. Working under the general guidance of the Manager, this individual will be responsible for engineering, design, architecture, day-to-day tasks support, assisting in voice, collaboration and video conferencing systems configuration, administration, and its operation. As well as completing preventative maintenance checks, diagnosis, and repair.

Responsibilities

• Ability to work under pressure and tight timelines.

• Ability to support and troubleshoot live events (Town Halls, Fireside Chats, etc.) quickly resolving or finding a work around.

• This position is also responsible for ensuring the real time collaboration, voice, video conferencing systems from Cloud and Managed Services providers available to Texas Capital Bank end users

• Provide Tier 3 level support of various collaboration, voice, video systems at TCB

• Makes recommendations in engineering, architecture, configuration, hardware, software and design elements of TCB technologies

• Knowledge of programming/configuration of services being installed by third party A/V integrator

• Ability to manage proposals, including coordination of installers, and tracking of time and materials

• Ability to create a Bill of Material, drawings, and assist with estimated time frame for installation

• Serve as point of contact with A/V service providers, vendors, and internal A/V escalation support

• Utilize network performance monitoring tools to isolate root cause issues (Cisco RM)

• Work in collaboration with our IT network engineers to resolve hardware, software, or other system problems, and replace defective components working with vendors and managed service providers

• Remediation of A/V hardware to meet or exceed security vulnerability requirements set by internal IT Security team

• Commissioning new conference rooms and on-site training with local office staff when installation is completed

• Other duties as assigned by management

Required

• Required bachelor’s level college degree related to the AV field or 5 +years of relevant experience as follows

• 5 +years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like Extron, QSC, AMX, Shure, Crestron, Biamp, Cisco, etc.

• Required strong knowledge of UCC concepts, products, technologies, and solutions including VoIP, messaging, H.323, SIP, IP communications and protocols including TCP, UDP, RTP, SCCP, MGCP, as well as presence

• Required technical expertise in design, configuration and troubleshooting of collaboration technologies

• Experience installing and troubleshooting AV and IT related infrastructure (cabling, connectors, rack assemblies, etc.)

• Required ability to read and comprehend AV system design diagrams, specifications and technical manuals

• Experience with managing Cloud based InterOp solutions (Cisco InterOp, Zoom Room, MTR).

• Required knowledge of TEAMS, Cisco WebEx, and Zoom collaboration applications

• Required familiarity with codecs, content and video display units, microphones

• Experience with tabletop cable terminations, mounting speakers, pulling cables, mounting flat panel displays

• End user support for all Unified Communications - collaborative applications, video, VoIP telephone services

• Research new products to remain current on technology solutions

• Ability to lift, push, carry up to 40lbs and climb ladders 10 tall

• Ability to work long hours on your feet

• Ability to work a varied schedule, including weekends.

• Travel 15%

Qualifications

• Ability to multi-task effectively without compromising the quality of the work.

• Excellent interpersonal, oral and written communication skills.

• Detail oriented, organized, process focused, problem solver, proactive, and ambitious.

• Ability to draw conclusions and make independent decisions with limited information.

• Ability to respond to common inquiries from stakeholders, vendors, facilities etc.

• Candidates must be self-motivated, resourceful, and problem solvers

Preferred Skills

• Experience using Bluebeam, and/ or Visio, creating AV system design diagrams

• Crestron, QSys, Shure, Clickshare, Brightsign, Cisco VTC’s, or similar programming experience/certifications/install experience.

• InfoComm CTS-I certification preferred

• Cisco CCNA Collaboration Certification.

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.Texas Capital is an Equal Opportunity Employer.