Job Description

Technical Analyst II/Work Model: Onsite, Framingham, MA

Staples is business to business. You’re what binds us together.

At Staples our Digital Solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, Agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners, and deliver reliable, customer-centric technology services. If you want to be on the front lines, driving one of the greatest technology transformations of the 21st Century, you should join our team!

What you’ll be doing:

You will be providing day to day user support for corporate associates in the Framingham MA corporate office as well as supporting remote Staples associates. You will report to a local senior manager in Framingham. This will be a 4-days in office position, your schedule will be agreed upon with the hiring manager before starting. 24/7 on call rotation for a very limited list of VIP’s may be required.

Daily support of technical equipment in the Framingham, MA corporate office will include but not limited to:

• Assisting with Incidents, Service Requests, and PC Refresh
• Imaging of new equipment and installation of company approved software
• Assistance with user data/settings identification and restoration per customer instruction when applicable
• Providing post-deployment support for desktops/laptops
• Providing support of enterprise applications on mobile devices
• Interaction with customers, associates, contractors, and vendors as needed to ensure customer satisfaction
• De-installation of assets including any necessary data removal
• Remote resolution of Incidents when possible.
• Configuring and installing network printers
• Maintenance of all relevant documentation

What you bring to the table:

• Ability to handle multiple tasks at one time
• Strong written and verbal communication skills
• Must work well as part of a team and independently
• Interpersonal skills, ability to build collaborative relationships across multiple teams
• Excellent time-management skills required
• Proven customer service abilities
• Must have reliable transportation
• Ability to lift and move computer equipment and printers

What’s needed- Basic Qualifications

• 2+ years or greater of Personal Computer support experience: PC software / hardware, Windows 11, Apple/Mac

• Mobile support experience

• Microsoft Office 365

• PC imaging & software deployment systems (SCCM)

• Mac imaging via JAMF

• Understanding of TCP/IP and LAN networks

What’s needed- Preferred Qualifications

• Related IT Certifications a plus

We Offer: 

• Inclusive culture with associate-led Business Resource Groups  
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)  
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! https://careers.staples.com/Staples-Life/Benefits

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. 

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.