Panera Bread

Technical Analyst

Panera Bread  •  $99k - $118k/yr  •  United States (Hybrid)  •  10 hours ago
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Job Description

Technical Analyst

Position Summary

Panera is seeking a IT Technical Analyst to join our technology team. This role supports business and technical operations by assisting with system administration, application support, troubleshooting, and technology initiatives. The IT Technical Analyst serves as a liaison between business users and IT teams, helping to identify requirements, resolve technical issues, and support the delivery of reliable technology solutions.

Location: St. Louis, MO (hybrid)

Responsibilities

  • Create, manage, and update Jira tickets, user stories, tasks, defects, and epics to support project delivery and issue resolution.
  • Collaborate with business stakeholders and technical teams to gather requirements, document acceptance criteria, and track work through Jira workflows.
  • Participate in Agile ceremonies including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives using Jira.
  • Monitor and report on project progress, risks, and dependencies utilizing Jira dashboards and reports.
  • Provide first-level technical support for business applications, systems, and end users.
  • Assist in gathering and documenting business and technical requirements.
  • Support application deployment, maintenance, and troubleshooting activities.
  • Collaborate with developers, system administrators, and business stakeholders to resolve issues and implement enhancements.
  • Monitor system performance and escalate issues when necessary.
  • Assist with software testing, user acceptance testing, and validation activities.
  • Help maintain system integrations and support cloud-based applications.
  • Participate in incident management and root cause analysis activities.
  • Support automation and process improvement initiatives to increase operational efficiency.
  • Assist with software releases, upgrades, and production deployments.
  • Maintain technical WIKI documentation and knowledge base articles.
  • Collaborate with project teams to support technology initiatives and deliverables.

Qualifications

Required

  • Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.
  • 0 to 2 years of experience in IT support, technical analysis, systems administration, or a related technical role.
  • Basic understanding of software development lifecycle (SDLC).
  • Familiarity with troubleshooting applications, systems, and technical issues.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively in a collaborative team environment.
  • Strong organizational skills and attention to detail.

Preferred

  • Exposure to cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform (GCP). GCP preferred
  • Familiarity with DevOps concepts and CI/CD processes.
  • Basic knowledge of APIs, system integrations, and web applications.
  • Experience with ticketing and IT service management tools.
  • Exposure to Agile or Scrum development methodologies.

Core Competencies

  • Technical Troubleshooting
  • Application Support
  • Systems Analysis
  • Customer Service
  • Documentation and Process Improvement
  • Problem Solving
  • Team Collaboration
  • Technical Communication
  • Continuous Learning

Equal Opportunity Employer: Disabled/Veterans

Competitive Pay $98,977 - $117,692 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center

Panera Bread

About Panera Bread

Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes.

We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist.

We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need.

We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests.

Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada.

Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.

Industry
Food & Beverage
Company Size
10,000+ employees
Headquarters
Fenton, Missouri
Year Founded
1987
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