Job Description

Level: Experienced
Job Location: Remote - Baltimore, MD 21244Education
Level: 4 Year Degree
Salary Range: $64,600.00 - $86,100.00 Salary/yearIndex Analytics is seeking a Technical Analyst II to support the IDR process. The Analyst will work as a member of a multi-disciplinary team to review medical and billing documentation and collect information from disputing parties to assist in the resolution of disputes.
Responsibilities
- Closely review disputes in the Federal IDR Portal.
- Leverage previous experience in medical record review/billing to perform case file reviews using multiple government and IDRE systems and databases.
- Coordinate within a team of Analysts to meet productivity goals for triaging and resolving open disputes.
- Based on case review provide an assessment to inform decisions regarding eligibility and other dispute related determinations
- Identify gaps in documentation/materials needed for expeditious case resolution.
- Develop overall recommendations for enhancements to business processes, workflows, case intake/management.
- Research and develop meaningful guidance in the form of training materials, job aids, and operational documents.
- Performs data collection from multiple sources to include the web, client databases, and other resources.

Qualifications
- US citizen or Authorized to Work and lived in the US for 3 of the last 5 years. Must be able to obtain a U.S. Federal government client badge and pass a government Public Trust.
- 2–4 years of relevant experience in case management, benefits or eligibility processing, health program operations, or similar high-volume, process-driven environments; bachelor’s degree preferred but not required, with relevant experience considered in lieu of a degree
- Strong attention to detail with ability to manage moderate to high case volumes
- Experience with case management systems, CRM platforms, or similar data tools
- Ability to follow structured workflows while exercising sound judgment
- Clear and professional written and verbal communication skills
- Authorized to work in the U.S. with ability to obtain a Public Trust clearance
Preferred
- Experience supporting federal or state health programs (e.g., CMS, Medicaid, Medicare)
- Familiarity with HIPAA and federal data handling requirements
- Experience working in regulated, audit-driven environments
Attention Candidates
We're dedicated to ensuring a safe and transparent recruitment process for all candidates and have implemented robust measures to protect your personal information. Please be aware that all employment-related communications will originate from a secure portal (NAME@msg.paycomonline.com) or a corporate email address (NAME@index-analytics.com). If you have any concerns, please don't hesitate to reach out to us at recruiting@index-analytics.com.
If you are selected for an interview, please be advised that Index Analytics LLC reserves the right to prohibit the use of artificial intelligence (AI) tools, including but not limited to AI-generated responses, real-time transcription, or automated assistance during the interview process. We value authentic interactions and the opportunity to engage directly with candidates. Any unauthorized use of AI may result in disqualification from consideration.
The salary range provided represents the estimated compensation for new hires in this position, applicable across all locations. Actual offers may vary based on factors such as the candidate's skills, qualifications, experience, and market conditions. Index complements its base salary offering with a competitive package that includes health and retirement benefits, discretionary bonuses, and reimbursement for professional development opportunities.
Index Analytics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.