Job Description

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

The Technical Advocate sits right at the intersection of engineering, field experience, customers, and sales. The role will make technical reality of the machines is clearly understood, trusted, and correctly applied both inside the company and out in the market.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned:

• Acts as a subject-matter expert on access equipment, applications, and regulations
• Explains why a machine or solution is right (or not) for a specific job
• Pushes back when expectations don’t match technical or safety realities
• Supports key customers, rental companies, and dealers with complex applications
• Helps resolve technical escalations that go beyond standard service or sales
• Translates customer pain points into actionable feedback for engineering
• Supports sales teams on high-stakes or technically complex deals
• Helps define specifications, configurations, and use cases
• Builds confidence with customers during demos, trials, and site visits
• Interprets standards and regulations (EN, ISO, ANSI, local country rules)
• Promotes correct and safe machine usage
• Supports risk assessments and proper application selection
• Creates or contributes to technical content, guides, and best practices
• Raises overall technical maturity across the organization
• Feeds real-world usage data and issues back to product management and R&D
• Helps prioritize product improvements based on actual access applications
• Validates whether proposed solutions will work in the field

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a related field and three (3) or more years of relevant experience in manufacturing, customer service, or construction (equivalent to nine (9) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role

WORKING CONDITIONS
The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances.

• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.