Job Description

Job Title: Technical Advisor I, Supply Chain Management CVA Reports to: Technical Advisor II, Supply Chain Management CVA Department: Global Supply Chain Salary Grade: 9 Note: This is a Global Remote role with a preference for candidates who are based in countries where CRS has a legal presence. Background

Market-based programming accounts for a considerable and growing proportion of CRS assistance, and the agency has set a target for 1 billion USD in cash and voucher assistance (CVA) transfers by 2030. To meet this target, it is essential that supply chain management policies, procedures, and systems are complete, up-to-date, and applied consistently in the field.

The Supply Chain Management CVA Advisor I is a member of the Global Supply Chain Team. The position supports the development and application of supply chain approaches for cash and voucher assistance in emergency and non-emergency programs. Working under the technical direction of the Advisor II, the Advisor I provides practical support and guidance to regional and Country Program teams, contributes to tools and learning, and helps ensure that CVA supply chain activities align with CRS program and operations quality standards, donor requirements, and industry good practice. and is responsible for advising, supporting, and providing technical guidance to the supply chain community on CVA, for both emergency and non-emergency programming, in line with CRS and operations quality principles and standards, donor guidelines, and industry best practices.

Roles and Key Responsibilities

• Under the direction of the Advisor II, identify gaps in supply chain policies, procedures, standards, tools, and guidance for CVA programs, and contribute to resource updates and Standard Operating Procedures for financial service providers (FSPs), vendors, and voucher programming.
• Provide practical technical support to regional and Country Offices and Country Program teams to operationalize cash and voucher activities, escalating complex or high-risk matters to the Advisor II.
• Contribute to market mapping of service providers, response analysis, and project design, particularly procurement option analysis.
• Contribute to agency preparedness efforts by supporting market assessments, FSP mapping activities, project design, and procurement options analysis to strengthen readiness for emergency response.
• Support agency-wide and country-level procurements involving FSPs and voucher vendors, including market research, solicitation support, evaluation documentation, contracting inputs, audit readiness, and vendor or FSP performance management.
• Support agency-wide deployment and continuous improvement of Global Payment Solutions, including guidance document development, country-level support, and decision analysis.
• Support global-level and country-level contracting and supplier management processes for financial service providers, voucher vendors, and other CVA-related suppliers.
• Contribute to the development and rollout of digital last-mile solutions that improve the speed, accountability, and integrity of resource transfer delivery, providing end-to-end visibility of transactions, robust risk mitigation mechanisms, global performance tracking, and standardized data for comparison across cash, voucher, commodity, and mixed-modality programs.
• Work across Global Supply Chain Management teams to incorporate CVA considerations into relevant policies, Insight processes, tools, and learning materials, including connections with last-mile delivery and the Cash and Asset Transfer platform.
• Develop, adapt, and deliver training and coaching on supply chain roles and responsibilities in CVA programs to CRS staff and local partners, with technical review from the Advisor II.
• Collaborate with key agency stakeholders, including HRD, Global Treasury, GKIM, Finance, and the Office of General Counsel to strengthen CVA operational preparedness and deployment.
• Support research, pilots, data collection, and analysis related to CVA supply chains; document lessons learned and good practices; and contribute to relevant learning agendas.
• Participate in internal and external technical forums as delegated, share CRS experience and learning, and bring relevant practices and resources back to CRS teams.
• Maintain productive working relationships with internal stakeholders, peer organizations, research institutions, service providers, and technical networks relevant to CVA supply chains.
• Deploy to support emergency responses and priority Country Office and Program needs, as requested, within the position travel requirement.

Knowledge, Skills, and Abilities (KSAs)

• Excellent interpersonal, oral and written communication skills, and ability to operate effectively in multi-cultural settings.
• Working fluency with Microsoft Office software (Word, Excel, PowerPoint, Outlook, and Internet) required.
• Strong ability to manipulate and process large quantitative data and present summary information for decision-making.
• Experience with digital solutions for supply chain operations, particularly within CVA programs.

Required Languages - Fluency in English and French is required. Proficiency in Arabic or Spanish is an asset.

Travel - Ability and willingness to travel internationally up to 40% per year.

Supervisory Responsibilities - None

Basic Qualifications

• Bachelor’s degree in international development, economics, supply chain management or relevant field.
• Minimum of five-eight relevant work experience with progressive responsibilities, ideally with an international NGO
• At least three (3) years of international experience implementing or supporting cash and voucher assistance within the humanitarian or development sectors, academia, government, or private sector.
• Experience with procurement in the humanitarian or public sector.
• Extensive hands-on experience working with commercial supply chain actors or financial service providers in one or more developing countries.
• Experience supporting humanitarian emergency responses.

Preferred Qualifications

• Master’s degree in related field.
• Experience working on US Government funded programs.
• Familiarity with donor and industry policies and best practices for cash and voucher assistance.
• Experience conducting market assessments and market monitoring.
• Experience providing technical support, training, or coaching to colleagues or partners.

Agency Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS' work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer.