Job Description

公司描述

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

职位描述

The ability to represent the AP brand as a Technical Advisor: as a Technician providing a technical yet passionate image to the customer; as a customer service specialist in providing knowledge and insight.

The Technical Advisor embodies the craftsmanship and brand legitimacy in the boutique.

• After-Sales Service Management - Responsible for the entire watch repair process, including registration, photo documentation, progress tracking, collection, and etc.
• Client Care Service - Provide timely updates on repair progress to customers, conduct follow-up calls, and build and maintain strong customer relationships.
• Technical Support Service - Provide quick repair services (strap replacement, link addition/removal, water resistance testing); answer customer questions about complications from a technical perspective.
• Spare Parts Inventory Management - Responsible for daily spare parts management in the boutique, conduct regular inventory checks, develop parts replenishment plans, and control costs
• Sales Support - Actively participate in boutique sales, promote Audemars Piguet products (watches, jewelry), and assist the team in achieving sales targets.
• Internal Training - Provide training to boutique staff on movements, materials, product performance, and enhance the team's professional expertise.
• Customer Relationship Management - proficiently use CRM system, develop and maintain customer resources, and maintain regular communication with clients.
• Brand Experience Delivery - Serve customers with a professional and positive attitude, conveying brand value and luxury experience.

职位要求

• Product Knowledge - Familiar with Audemars Piguet brand history, product collections, and competitive advantages; understanding of watchmaking craftsmanship and complications.
• Industry Awareness - Understanding of fashion and luxury market dynamics, with high-end brand service awareness.
• Communication Skills - Ability to explain technical concepts to customers in accessible language; strong verbal and written communication abilities.
• Customer Service Orientation - Serve customers with a positive attitude, striving to enhance customer satisfaction and experience
• Teamwork - Team player who actively participates in boutique activities and collaborates effectively with colleagues
• System Operation - Proficient in using CRM customer management systems with basic computer skills
• Learning Ability - Enthusiastic about continuously learning product knowledge and service skills; adaptable to the high standards of the luxury retail industry

其他信息

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.