Job Description

Evac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world’s leading provider of integrated Evac® water, waste and wastewater technologies, Cathelco® corrosion protection and marine growth prevention and HEM® freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.

About the role

We are looking for a Technical Advisor to provide expert technical support to our global agent network, customers, onboard engineers, and internal stakeholders. This is a varied role that combines technical problem-solving, customer support, product expertise, and documentation management. Full product training will be provided, with the opportunity to develop into a recognised product expert.

Key responsibilities

• Provide technical support and advice to customers, agents, onboard engineers, and internal teams.
• Respond to technical enquiries via phone, email, and, where required, on-site visits.
• Troubleshoot service issues and support resolution of technical queries.
• Conduct class inspection meetings and provide technical guidance throughout projects.
• Develop in-depth knowledge of at least one product line and work towards becoming a subject matter expert.
• Create, maintain, and manage technical documentation, including user manuals, installation guides, training materials, and technical specifications.
• Ensure technical documentation is released in line with manufacturing schedules and customer delivery requirements.
• Collaborate with Sales, Service, Production, and Quality teams to support business objectives and customer satisfaction.
• Contribute to continuous improvement initiatives that enhance quality, efficiency, and customer experience.

Key requirements

• Strong mechanical aptitude and interest in technical products and systems.
• Excellent problem-solving and troubleshooting skills.
• High attention to detail with a methodical approach to work.
• Strong communication skills with the ability to explain technical information to both technical and non-technical audiences.
• Ability to build effective relationships with customers, agents, and internal stakeholders.
• Excellent organisational, time management, and prioritisation skills.
• Ability to work independently while also contributing effectively within a team environment.
• Confidence in making decisions and taking ownership of technical issues through to resolution.

What we offer

• The opportunity to work with a global customer and agent network.
• Comprehensive training and support to develop product expertise.
• A collaborative and supportive working environment.
• Opportunities for professional development and career growth.
• The chance to make a direct impact on customer satisfaction and business performance.

Interested joining us?

If you're a technically minded problem solver who enjoys helping customers and working collaboratively across a global business, we'd love to hear from you. Apply through Team Tailor and join us in delivering exceptional technical support and customer service.