Job Description

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

Join a winning team

AIA Health is an award-winning health insurance company that protects and rewards, rated #1 Best Health Insurance Provider 2022 -2025 by ProductReview.com.au.

Our AIA Health members enjoy increased benefits, discounts and rewards through AIA Vitality, our science backed health and wellbeing program which supports members to make healthier lifestyle choices by rewarding healthy behaviours.

You will be responsible for delivering quality service by assisting with technical duties including administration, finance operations and campaign fulfilment. The responsibility also extends to assisting with overflow activities, supporting the wider Member Experience Team including, but not limited to; calls, servicing tasks and ancillary claims).

This role operates as part of the broader Health Member Experience Team to ensure exceptional service standards are consistently met.

To do this successfully you will:

• Record all member information and correspondence in appropriate systems and in accordance with AIA standards
• Daily management of Web Member Services in HAMBS
• Daily management of benefits and contributions
• Ensure service level agreements across membership workflow are met within a timely and accurate manner
• Accurate fulfilment of campaigns, ensuring payments are processed within respective times.
• Maintaining high level service for inboxes, mail and card production.
• Performing high quality assurance checks for various operational reports, along with overflow in the Member Experience team.
• Other tasks as required by the Member Experience Manager.

Successful applications will demonstrate:

• Experience in service delivery contact centre, customer service, or member service focused environment
• Private Health Insurance background (desirable)
• Experience working in team environment and independently.
• Demonstrated ability to work with complex core systems
• HAMBS experience (desirable)

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Free access to AIA Vitality, our premium health and wellbeing program, earn up to $760 in rewards, gym and program partner discounts.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Access additional leave days a year to recharge and refresh yourself, up to 4 additional days per year.

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangement – 3 days in office and 2 days WFH

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link

Job Applications close Friday 31st July 2026