Job Description

Browsi is an innovative AdTech company helping leading publishers maximize the value of their digital properties. Using AI and real-time behavioural insights, our platform creates personalized ad experiences that improve user engagement while driving measurable revenue growth.

We are looking for a Technical Account Manager to join our team and play a key role in onboarding, supporting, and growing relationships with our premium customers worldwide. This position combines customer-facing responsibilities with technical problem-solving and cross-functional collaboration, making it ideal for someone who enjoys working with both people and technology.

Location & Work Model

This is a full-time temporary position (maternity leave replacement) based in Tel Aviv, Israel, operating under a hybrid work model that combines office and remote work.

Responsibilities

• Lead onboarding processes and pilot programs for new and existing customers, ensuring successful implementation and adoption of Browsi's solutions.
• Build strong relationships with customers and serve as a trusted advisor throughout the post-sale lifecycle.
• Work closely with Product, Engineering, and Operations teams to address customer needs and deliver effective solutions.
• Identify optimization opportunities and proactively help customers maximize the value they receive from the Browsi platform.
• Develop and maintain operational procedures, troubleshooting processes, and escalation paths for technical issues.
• Bridge the gap between customer business objectives and technical implementation requirements.
• Collect, analyze, and communicate customer feedback to Product and Engineering teams to support product improvements and future development.
• Monitor customer performance and provide recommendations based on data-driven insights.
• Create and maintain technical documentation and customer-facing materials as needed.

Requirements

• Bachelor’s degree in business administration, Industrial Engineering and Management, or a related field: Must.
• Excellent written and verbal communication skills in English: Must.
• Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders.
• Customer-oriented mindset with the ability to understand business needs and provide practical solutions.
• Strong organizational and project management skills.
• High level of ownership, accountability, and attention to detail.
• Positive attitude, adaptability, and a proactive, can-do approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Availability and responsiveness to customer inquiries across multiple communication channels.

Nice to Have

• Experience in customer-facing roles within B2B technology companies, such as Technical Account Management, Customer Success, Professional Services, Technical Support, Solutions Engineering, or Sales Engineering.
• Familiarity with web technologies, including HTML, JavaScript, and CSS.
• Experience troubleshooting technical issues and working directly with engineering teams.
• Experience writing technical documentation and process documentation.
• Experience working with publishers, digital advertising, AdTech, or SaaS products.

Why Join Browsi?

• Be part of a cutting-edge company at the forefront of AI-driven advertising technology.
• Work with leading publishers and digital media companies around the world.
• Collaborate with a talented and passionate team in a dynamic startup environment.
• Enjoy meaningful opportunities for professional development and career growth.
• Competitive compensation package and comprehensive benefits.
• Make a direct impact on customer success and company growth.