Simeio

Technical Account Manager (Offshore Delivery & People Management)

Simeio  •  Bengaluru, IN (Onsite)  •  8 hours ago
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Job Description

About the Role:

The Technical Account Manager will lead and mentor a high-performing offshore team of approximately 30 professionals supporting an enterprise account. This role is responsible for delivery excellence, operational governance, client relationship management, technical leadership, and people development to ensure the successful execution of business objectives and continuous improvement.

What You'll Do:

  • Delivery & Account Management- Lead offshore delivery, ensuring quality, timely execution, resource optimization, KPI/SLA compliance, risk management, and continuous improvement while serving as the primary client contact.
  • Technical Leadership- Mentor technical teams, drive engineering best practices, DevOps and automation adoption, and support solution reviews, technical decisions, and issue resolution.
  • Operations & Performance Management- Oversee production support and operations, monitor performance metrics, and implement process improvements to enhance service delivery and operational excellence.
  • Client Engagement -Build strong client relationships, present delivery performance and risks, provide strategic recommendations, and align offshore execution with business objectives.
  • People Leadership- Lead and develop a team of ~30 associates, managing performance, career growth, succession planning, engagement, hiring, retention, and fostering a culture of accountability and continuous learning.

What You Bring:

  • 10+ years of experience in software delivery, technical program management, or account management roles.
  • Proven experience managing offshore delivery teams of 25-50 members.
  • Strong understanding of software development lifecycle (SDLC), Agile methodologies, and operational support models.
  • Experience working with financial services or banking clients.
  • Excellent stakeholder management, communication, and executive presentation skills.
  • Demonstrated people leadership experience, including performance management and career development.

Nice to Have:

  • Delivery quality and predictability
  • Client satisfaction and stakeholder feedback
  • Team productivity and operational efficiency
  • SLA/KPI adherence
  • Employee engagement, retention, and career progression
  • Continuous improvement and innovation outcomes

About Simeio and What We Do

Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.

Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.

Alongside Simeio’s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premise, cloud, and hybrid technology environments.

Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education.

Diversity & Inclusion

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - recruitment@simeio.com.

About Your Application

We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged. We may retain your application for future opportunities. We also encourage you to check our careers page for other openings.

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.

Simeio

About Simeio

Customers of all sizes globally rely on Simeio to help secure their organizations. An innovative and industry leader, Simeio offers professional services, Identity and Access Management (IAM) managed services and Identity as a Service (IDaaS). Its full range of services is powered by an industry-first IAM Virtualization Platform delivered via Simeio's Identity SOC. Simeio's Identity SOC is the first and only solution of its kind designed specifically to operate, monitor, and defend complex multi-vendor IAM infrastructures and deliver actionable business intelligence.

Simeio's client base is expanding as interest in identity and access management and IT governance, risk and compliance grows across all sectors. Headquartered in Atlanta, Georgia, Simeio has operations in India, the United Kingdom, Europe, across North America, South America and Canada.

We are a cutting-edge growing company with a strong dedication to our employees and their opportunity for growth and success. Simeio offers a state-of-the-art technology office with plans for continued growth and expansion. Our company culture is crucial to those driven for success with an entrepreneurial spirit, solution oriented, and individual contributors, as well as, team players.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
Alpharetta, Georgia
Year Founded
Unknown
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