Job Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Account Manager to join our amazing culture. As a Technical Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who We Are:

With 20-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who You Are:

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You value a positive culture and embrace equal opportunity. You strive to be the best version of yourself at work and home. You want to grow with us and deliver results as an exceptional Technical Account Manager.

What you will do with your expertise and our support

Responsible for all pre-sales activities pertaining their personal accounts and/or their local designated teams activities and management this is inclusive of developing bids and integrated solutions, in collaboration with technical PMs & Presales department. Presents to clients proposed solutions and manages clients expectations and requirements. Manage key accounts and develop them.

KEY RESULTS AREAS (RESPONSIBILITIES):

• Manages Presales personnel, monitoring their activities, providing support & guidance when needed.
• Participates in sales calls with colleagues when needed
• Develops technical design and commercial pricing for the presales team
• Suggests discounts, margins, & presentations of the presales team, and provide guidance on the same when needed
• Keeps records and organize reporting back the director on all presales activities
• Provides strategic feedback & input on presales activities
• Organizes the presales team leaves & vacations in coordination with HR department
• Participates in recruiting new presales personnel
• Monitors & develop their own team
• Coordinates & provide data on training requirements for their teams
• Coordinate with other departments on ongoing projects, bids, troubleshooting & any activity that might require his/her input
• Be available for traveling, meeting new clients, and site surveying even in harsh conditions.
• Gets brief from client on required solution(s), gets any available documentation, contacts consultants (if applicable), conducts site visit if possible
• Opens new accounts & establishes relationships with clients & suppliers
• System design based on clients requirements the design includes setting specification of hardware, software, technical drawings and IT infra-structure for the solution; might need to specify other requirements that include power, mechanical and electrical requirements for the project execution.
• Commercial aspects of each project covering production of BoQ, recommending optimal software and hardware and pricing of the same, negotiates with the client commercial and pricing terms,
• Technical submittal of the solution in the form of technical and commercial bid/proposal
• Meeting with clients to clarify project dynamics, timelines, execution, planning, etc.
• Briefs PM on all aspects of the project and hands-over all documentation, client contacts and other aspects for commencement of the project execution.
• Interacts with the PM and client (as required) to ensure follow up on project execution and delivery
• Assists Auto-cad section in preparing final solution drawings
• Supports in any required business development with potential or repeat clients
• Manage key accounts and advise on their approach strategy.
• Provide feedback on the general performance of MVP inside key accounts
• Advise and implement action steps to maintain relationships and retain sales growth in key accounts

QUALIFICATION

• Bachelors of Engineering (Electronics or CS related) or BA in business or equivalent
• Masters Degree or vendor certifications are considered as advantageous

SPECIFIC SKILLS

• Excellent Knowledge in the relevant markets
• Excellent Business Communication skills
• Languages (Specified per country & Market)
• Technical knowledge in Security Industry, networking
• Presentable & Dynamic

Working Conditions:

• Frequent travel may be required (local, regional, and international).
• Flexibility to work across time zones based on global account locations.

WORK EXPERIENCE

• Minimum 5 years experience in IT security solution design and execution
• Must have UAE Market experience; knowledge of GCC is advantageous