Job Description

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  
• 8 years of experience in Google Workspace within a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
  
• Ability to communicate in English and German fluently in order to support client relationship management in Germany.
  

Preferred qualifications:

• Master’s degree in a management, technical, or engineering field with customer facing experience.
• Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  
• Experience in application/workload migration to public cloud providers.
• Experience collaborating across business units internally and at large enterprises, and translating business requirements into technological solutions.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent communication, presentation, problem-solving, and management skills.

About the job

As a Technical Account Manager (TAM) for Google Workspace, you will draw on our customer-facing skills and technical acumen to help customers successfully adopt Google Cloud products specifically Google Workspace. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day to day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud and Workspace at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.

In this role, you will drive customer adoption of Google Cloud Workspace its services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, and many more. You will regularly engage with various stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will Google Workspace utilizes their relationship management skills and technical credibility to effectively communicate at all levels of the organization, establishing themselves as a trusted advisor. Travel (domestically and internationally) up to approximately 20% of the time as needed.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.In this role, you will drive customer adoption of Google Cloud Workspace its services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, and many more. You will regularly engage with various stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will Google Workspace utilizes their relationship management skills and technical credibility to effectively communicate at all levels of the organization, establishing themselves as a trusted advisor. Travel (domestically and internationally) up to approximately 20% of the time as needed.

Responsibilities

• Accelerate customer adoption of Google Workspace by leading the implementation journey for clients in Germany and the Northern region. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop strategic relationships with key stakeholders (particularly C-Suite, IT team and works councils) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale.