Job Description

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 2 years of experience in a customer-facing role, technical-adjacent role, or IT consulting, assisting with technical implementations, project coordination, or customer success.
• Experience (including internships or academic projects) in technical support, IT operations, escalation coordination, or cloud technologies.
• Ability to communicate in English and Swedish fluently to support client relationship management in this region.

Preferred qualifications:

• Master’s degree in a Technical, Engineering, or Business field, or equivalent practical experience.
• Cloud certifications (e.g., Google Cloud Associate Cloud Engineer).
• Experience collaborating with internal cross-functional teams, channel partners, or external stakeholders to solve problems and deliver projects.
• Familiarity with cloud concepts, with an eagerness to learn about application or workload migration to public cloud providers.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, or cloud-native application development.
• Excellent written and verbal communication, presentation, and problem-solving skills.

About the job

As a Technical Account Manager (TAM), you will draw on technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers.

In this role, you will lead the successful adoption of Google Cloud at leading organizations, guiding them through the technical facets of their Cloud transformation journey. You will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace and many more. You will regularly engage with stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize their relationship management skills and technical credibility to effectively communicate at all levels of the organization, establishing themselves as a trusted advisor. You will also travel domestically and internationally up to 10% of the time as needed.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Develop relationships with key stakeholders to understand a customer’s business and develop roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success during critical moments. Work with customers and Support to guide issues and escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.