Job Description

Are you passionate about technology and building strong client relationships? Our client, a leader in cutting-edge IT solutions, is seeking a Technical Account Manager to be the primary point of contact for their small and medium-sized business clients. In this role, you'll drive customer satisfaction, ensure seamless technology adoption, and identify opportunities for growth in a high-impact, client-facing position.

Why Join This Opportunity?

• Be part of a dynamic, forward-thinking company at the forefront of Managed IT Services, Cloud Computing, and Security Solutions.

• Work with a talented team committed to innovation and client success.

• Enjoy a supportive culture with strong leadership and opportunities for career growth.

• Competitive compensation and comprehensive benefits package.

What You’ll Do:

• Act as the primary liaison between the company and its clients, ensuring their technical needs are met effectively.

• Proactively identify ways to improve client systems and infrastructure to optimize performance.

• Conduct regular check-ins with customers, gathering feedback to drive enhancements in products and services.

• Partner with the Service Desk Manager to address client inquiries and support needs.

• Provide technical training and guidance, helping clients maximize the value of the company’s services.

• Work cross-functionally to develop technical roadmaps aligned with client objectives.

• Monitor and report on key performance metrics, identifying opportunities for improvement.

What We’re Looking For:

• 3-4+ years of experience in a client-facing, technical account management, or IT sales role.

• Strong technical background in security, server administration, cloud computing, and Mac/Windows environments.

• Excellent communication, problem-solving, and analytical skills.

• Proven ability to build relationships and advocate for client needs.

• Ability to manage multiple customers and projects simultaneously.

• Self-starter mindset with a passion for technology and client success.

• BS in Computer Science or a related field preferred but not required.

Compensation & Benefits:

• Salary Range: $70,000 - $80,000 per year, based on experience.

• Medical, Dental, and Vision Insurance

• 401K with matching

• Paid Time Off (PTO) & Paid Holidays

• Monthly Unlimited Ride MetroCard

• Paid Cell Phone

• Professional Development & Training Opportunities

This is your chance to make a significant impact at a company where innovation meets opportunity. If you're ready to elevate your career in a high-growth, client-focused role, apply today!