du

Technical Account Manager - Cloud

du  •  Dubai, AE (Onsite)  •  1 day ago
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Job Description

Key Accountabilities:

Outcomes this role delivers

  • The five financial measures delivered on the accounts held, signed and then realized.
  • The client profit and loss realized matches the client profit and loss signed.
  • Cloud consumption achieved on the profile it was sold on.
  • Accounts that grow year on year, with roughly 70% of target from expansion over two to three years.
  • Clients who deal with du Tech through this role, not around it.

Standards this role holds

  • Commit nothing until Delivery, Operations and every partner have given a written, dated estimate in the bid.
  • Never cut the delivery estimate to meet a price. Change the scope or decline the pursuit.
  • Sell on value. Every concession is conditional, matched by equivalent value, and recorded with its trade.
  • Register every lead in the Lead Portal before any solutioning, pricing or architecture effort starts.
  • Hold no pricing, discount or margin authority. Escalate to the Financial Authority Policy level.
  • Advance a stage only when its exit gate is met, and close only on compliant countersigned documentation.

Owning the account

  • Own the client: the relationship, the outcomes committed, and the profit and loss. Nobody else carries it.
  • Give the architect the sales intelligence before solution work starts drivers, unmet needs, decision criteria, budget, incumbent.
  • Take the assigned sales plays into the accounts held, and work each to its pipeline creation target.
  • Build a play from what is seen in the accounts, so a problem solved once can be sold again.
  • Carry a named contribution to the market plan: accounts covered, plays run and pipeline created.
  • Bring the architect into delivery governance after award and own the consumption plan sold with it.
  • Take ownership of overdue payments identified by Finance and secure collection.

Pipeline and forecast discipline

  • Generate new leads and convert them into qualified opportunities, against the volumes set in the performance objectives.
  • Create incremental pipeline continuously and move every opportunity within the published stage progression standard.
  • Update the tracker to the published weekly deadline, with every mandatory field complete.
  • Flag and close ageing opportunities to the published ageing standard where no path to award remains.
  • Hold a close plan on every commit: a confirmed compelling event, a named next action, an owner and a date.
  • Attend the weekly one to one pipeline review and transfer account ownership before any leave.

Artificial intelligence, assets and corporate obligations

  • Use artificial intelligence daily, and as the check on every document before it leaves this role.
  • Hold the artificial intelligence conversation with a client executive in business outcomes, not technology.
  • Contribute reusable assets each cycle. An asset counts once somebody else uses it.
  • Use only the current approved version of every presentation, offering document and play.
  • Complete compliance, training, surveys and reviews in full, ahead of every deadline.

National HyperCloud (Alloy) specialization: additional accountabilities

  • Carry the Alloy contract value and consumption target as an overlay, holding no accounts directly.
  • Provide the Oracle and cloud expertise on each Alloy pursuit and hold the Universal Credits position.
  • Build and work the Alloy account and territory plan against the mapped addressable market.
  • Drive consumption after the sale: workload expansion, capacity consumed and renewal at term.

Key performance indicators

  • Total contract value, margin and revenue on signings.
  • Revenue collected against the milestones signed.
  • Cloud consumption against the signed adoption and migration plan.
  • Forecast accuracy within 10%, commits that close in the quarter committed, and qualified pipeline coverage of at least three times target.
  • New leads created, and the share converted to qualified opportunities.
  • Tracker hygiene score against the published standard.
  • The target against each measure is set annually in the individual performance objectives, not in this job description.

Qualifications, Experience and Skills:

  • Bachelor's degree in business, engineering, computer science or a related field.
  • Minimum 5 years in enterprise or government technology sales, carrying and delivering a quota in the UAE market.
  • Technically fluent across cloud, data centre, networking, cyber security, data and artificial intelligence.
  • Has grown an existing account, not only won new ones.
  • Has held price under pressure, trading conditionally rather than discounting.
  • Practical use of artificial intelligence in client research, discovery and proposal work.
  • Credible with client executives, and able to hold a business conversation before a technical one.
  • Disciplined on pipeline, forecast and record keeping.
  • Negotiation and objection handling under pressure.
  • Written quality sufficient to argue a case in a proposal.
du

About du

Add life to life.

Welcome to a vibrant and multiple award-winning telecommunications service provider. Our aim is to bring people and businesses together in what we do best, by offering mobile and fixed services, broadband connectivity and IPTV services to people, homes and businesses all over the UAE.

du serves nine million individual customers with its mobile, fixed line, broadband internet, and Home services over its 4G LTE network. du also caters to over 100,000 UAE businesses with its vast range of ICT and managed services. Since its launch in 2007, du has many UAE firsts to its credit, including introduction of Pay by the Second® billing system, IPTV and self-service portal.

du is ideally placed to support the realisation of UAE Vision 2021 and transformation of Dubai into a Smart City. We are the official strategic partner of the Smart Dubai Office and the platform provider for Smart Dubai.

Additionally, du supports innovative citywide sustainability initiatives aligned with the Dubai 2040 Urban Masterplan and Dubai’s commitment to helping the UAE achieve the UN Sustainable Development Goals and UAE NetZero 2050 initiative.

We are building our telecommunication company by taking connectivity to the next level to fit the future and the people need. Therefore, we are providing carrier services, a data hub, internet exchange facilities and satellite service for broadcasters.

Industry
Telecommunications
Company Size
5,001-10,000 employees
Headquarters
Dubai , AE
Year Founded
Unknown
Website
du.ae
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