Job Description

Accountabilities:

The Technical Account Manager, Azure is responsible for managing customer relationships, providing cloud optimization expertise, and ensuring clients achieve ongoing value from their cloud investments. The role requires strong collaboration across technical and business teams to identify opportunities, improve cloud efficiency, and support customer growth.

• Own the post-sales technical relationship as the primary advisor for customers, with a focus on Microsoft Azure environments.
• Build strong relationships with technical and business stakeholders by understanding cloud architectures, financial goals, and operational priorities.
• Monitor cloud commitment coverage and utilization, providing proactive recommendations to maximize savings and reduce risk.
• Advise customers on cloud commitment strategies, sizing decisions, FinOps maturity, and governance best practices.
• Transform cloud consumption data into clear business insights and executive-level recommendations.
• Lead quarterly business reviews by presenting usage trends, savings achieved, and optimization opportunities.
• Partner with commercial teams to identify expansion opportunities and support customer growth strategies.
• Collaborate with Product, Engineering, and Support teams to resolve customer challenges and provide feedback for product improvements.

Requirements:

The ideal candidate combines technical cloud expertise, customer-facing experience, and strong business communication skills. This role requires the ability to understand complex infrastructure environments while communicating value and recommendations to both technical teams and executive stakeholders.

• 4+ years of experience in Technical Account Management, Customer Success, Solutions Architecture, Cloud Consulting, or a similar customer-facing technical role.
• Hands-on experience working with Microsoft Azure environments.
• Azure certifications are preferred.
• Strong understanding of cloud infrastructure, cloud economics, and cost optimization strategies.
• Familiarity with FinOps principles and cloud financial management practices.
• Experience with cloud commitment programs such as Azure Reservations, Savings Plans, or enterprise commitment agreements is an asset.
• Experience presenting recommendations and insights to executive-level stakeholders.
• Ability to translate technical concepts into measurable business outcomes.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and customer-oriented mindset.
• Bachelor’s degree or equivalent professional experience.

Benefits:

• Competitive salary and equity package.
• Comprehensive medical, dental, and vision coverage.
• Retirement savings plan.
• Flexible paid time off policy.
• Remote-first work environment.
• Opportunity to contribute to the growth of an innovative cloud optimization platform.
• Collaborative culture focused on technology, customer impact, and continuous improvement.