ABOUT YOU

Technical Account Manager (all genders)

ABOUT YOU  •  New York City, NY (Onsite)  •  4 hours ago
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Job Description

SCAYLE is one of the fastest-growing enterprise commerce platforms in the world, enabling brands and retailers to realize their D2C ambitions. SCAYLE stands for innovation, international collaboration, and a strong focus on data. We believe that stepping outside of our comfort zone and making bold decisions is key to growing both professionally and personally. Instead of seeing problems as obstacles, we approach them as opportunities to find better solutions. We work in an environment that encourages flexibility, creativity, and continuous development. What drives us is the shared motivation to make an impact and actively shape the future of eCommerce.

  • Own and manage 5-10 enterprise customer relationships from a technical perspective
  • Act as trusted advisor for platform usage, integration best practices, and architecture decisions
  • Translate complex customer requirements into actionable feature requests and influence the product roadmap
  • Map business needs to product features and drive proactive adoption
  • Coordinate technical escalations with solution engineering, support, and product teams
  • Lead technical QBRs, integration reviews, and roadmap alignment workshops
  • Monitor platform health, usage, and KPIs, recommending improvements

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar experience
  • 5+ years in enterprise e-commerce, SaaS platforms, or digital consulting
  • Proven experience in technical customer-facing roles such as TAM, Solution Architect, or Senior Consultant
  • Deep understanding of e-commerce architectures including Storefronts, APIs, OMS, PIM, CMS, ERP integrations
  • Familiarity with headless commerce and MACH principles (Microservices, API-first, Cloud-native)
  • Strong skills in reading architecture diagrams, API documentation, and working with REST, GraphQL, and webhooks

Nice To Have

  • Experience with platform migrations, pre-/post-sales consulting, and familiarity with SCAYLE, Salesforce Commerce Cloud, CommerceTools, SAP Commerce Cloud (Hybris), or Shopify Plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

Main Benefits

  • Flexible working times
  • 40% discount on our ABOUT YOU online shop
  • Fresh fruits + drinks everywhere
  • Language courses (German & English)
  • Free sports courses & reduced price for Wellpass membership
  • Subsidized public transportation ticket
  • Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
  • Modern office in the city center of Hamburg
  • International working environment and English as company language
  • Agile work environment and cross-functional teams
  • Dog-friendly office
  • Professional training
  • Company pension plan
  • Help in relocation and VISA process

(Benefits may vary depending on location)

Simply apply online via our career page - we will get back to you as soon as possible!

A Place Where You Can Be You

We take it as our responsibility to create an environment where everyone feels welcome, exactly as they are.

Different backgrounds and perspectives make us stronger and shape our culture in ways that matter.

What we stand for internally, we stand for as a brand: acceptance, inclusion, and a fairer approach to fashion.

ABOUT YOU

About ABOUT YOU

The ABOUT YOU Group is an international e-commerce group, organized into different strategic business units: The online fashion store ABOUT YOU represents the Group's business-to-consumer business. With over 13 million active customers, ABOUT YOU is one of the largest online retailers for fashion and lifestyle in Europe and the leading provider of a personalized shopping experience on smartphones. In the award-winning ABOUT YOU app and on aboutyou.com, customers find inspiration and a range of around 750,000 items from nearly 4,000 brands. The Group's business-to-business operations are largely handled by SCAYLE GmbH. SCAYLE offers a modern, cloud-based enterprise shop system that enables brands and retailers to scale their digital businesses quickly and flexibly, and adapt to growing customer needs. Around 300 online stores choose SCAYLE's Commerce technology under a license model, including leading brands and retailers such as Harrods, Manchester United, Deichmann, Fielmann, and FC Bayern. The newest subsidiary of the ABOUT YOU Group, SCAYLE Payments GmbH, complements the Group's portfolio of payment services. The payment service provider received the payment services license from the German Federal Financial Supervisory Authority (BaFin) in October 2024 and is currently being rolled out across various European markets. SCAYLE Payments enables the seamless integration of modern payment solutions and helps to scale customers' digital business models.

For further information, please visit: corporate.aboutyou.de/en.

Legal notice

Responsible for editorial content:

ABOUT YOU Holding AG

Domstrasse 10

20095 Hamburg Germany

E-mail: info@aboutyou.de

www.corporate.aboutyou.de

Local court: Amtsgericht Hamburg

Registration number: HRB 189825

Management Board: Tarek Müller, Hannes Wiese, Sebastian Betz

Chairman of the Supervisory Board: David Schröder

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Hamburg, DE
Year Founded
2014
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