At Flipdish, we’re turning the tables in favour of independent restaurant and takeaway owners by offering them powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that’s anything but.
You’ll join Flipdish’s Success organisation, owning and growing a focused portfolio of restaurant clients while acting as a proactive technical problem solver for the wider team. You’ll partner closely with Strategic Account Management, Customer Support, Product, Sales, and Activations to improve customer satisfaction, retention, product adoption, and commercial growth.
This role blends commercial account ownership with technical curiosity. You’ll be as comfortable discussing business goals, negotiating growth opportunities, and preventing churn as you are investigating customer issues, clarifying root causes, and translating technical context into clear commercial impact.
Success in this role looks like a healthy and growing account portfolio, earlier identification of churn risks, faster and clearer escalation management, and a stronger feedback loop between customers, Success, Support, and Product.
Within your first three months, you will have:
You’ll thrive in this role if you:
The following would help you stand out:
Here’s what you can expect throughout the interview process.
At Flipdish, we’re on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base. Our job is to make their lives easier with technology that’s powerful, satisfyingly simple, and backed by real human support.
Our integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control. We’re an AI-first company, and we use it to help our customers get better outcomes—faster ordering, smarter marketing, and smoother operations—so owners and teams can spend more time on what matters.
Inside the company, we value ownership and clarity, with a friendly, people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other and create the space for people to grow, with balance rather than burnout. We’re focused on impact and team energy, not “being seen”. You’ll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales.
If you’d like to read more about interviewing at Flipdish, please check out our Interviewing at Flipdish guide.
We know imposter syndrome can be a thing—don’t let it be. We want enthusiastic people from all backgrounds. If you feel like you’re up for working with us, get in touch.
If you need assistance during the hiring process, reach out—we’d love to hear from you.
Hey, we’re Flipdish 👋 and we're here to help hospitality businesses flippin’ thrive with AI technology that drives revenue, efficiency, and loyalty. Our all-in-one platform powers online ordering, point of sale, digital kiosks, websites, apps, loyalty programmes, and marketing tools, plus behind-the-scenes essentials like menu management, staff scheduling, and kitchen display systems.
Started in 2015 by technology entrepreneurs (and brothers) James and Conor McCarthy, Flipdish has grown into one of those ‘tech unicorns’ you hear about. We serve restaurants in a world transformed by technology, and have grown quickly to support our customers and their needs. We’re not just an all-in-one restaurant tech stack, but a team committed to supporting people in the food industry.
