Job Description

What you'll be doing:

As a Technical Account Manager, you'll be the trusted advisor for your customers, helping them maximise the value of their technology investments while building strong, long-term partnerships. You'll combine technical expertise, strategic thinking, and customer advocacy to drive adoption, optimise performance, and shape future technology roadmaps.

You'll:

• Build trusted relationships with customers and become their go-to technical advisor.
• Develop strategic technology roadmaps aligned to business objectives and future growth.
• Ensure customers maximise the value of iomart's managed services and technology solutions.
• Lead engaging service reviews, providing insights, recommendations, and clear next steps.
• Identify opportunities to enhance customer outcomes through cloud, security, infrastructure, and professional services solutions.
• Partner closely with Service Desk, Engineering, and Security teams to deliver an exceptional customer experience.
• Use service data and customer insights to drive continuous improvement, adoption, and retention.
• Champion the voice of the customer, helping shape service enhancements and innovation across Iomart.

This is an opportunity to become a strategic partner to your customers, helping them navigate their technology journey while delivering tangible business value at every stage.

We want to hear from you if you:

• Have 5+ years' experience in a customer-facing role such as Technical Account Management, Customer Success, or Service Delivery within a Managed Services or IT Services environment, with a proven track record of delivering value and driving customer satisfaction.

• Possess strong technical expertise across the Microsoft cloud ecosystem, including Azure, Microsoft 365, Intune, Microsoft Defender, and related technologies, and can translate technical capabilities into meaningful business outcomes.

• Excel at building trusted relationships and influencing stakeholders at all levels, from technical teams and operational contacts through to executive sponsors.

• Have experience using Customer Success and CRM platforms to manage client engagement, monitor service health, and measure success against key outcomes.

• Are an exceptional communicator and presenter, able to simplify complex technical concepts, facilitate strategic conversations, and deliver engaging service reviews and roadmap discussions.

• Take a data-driven approach, using insights, trends, and service metrics to identify opportunities for improvement and create actionable recommendations

• Hold an ITIL Foundation certification (or equivalent) and have a strong understanding of service management principles within a managed services environment.

• Combine commercial awareness with a customer-first mindset, identifying opportunities to expand customer value through additional services and solutions aligned to customer objectives and Atech's Assurance portfolio.

• Hold relevant Microsoft certifications and have experience working across both public and private cloud environments, with a solid understanding of VMware technologies and hybrid infrastructure.

What's in it for me?

Competitive package + benefits

Who you'll be doing it for:

Iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.

• We have over 25 years expertise in data centre and cloud services
• Over 600 skilled professionals and turnover over £143m
• Our HQ is in Glasgow and offices across the UK.
• We provide critical services across all public and private sectors

What to do next:

Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com

We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.