Lyra Technology Group

Technical Account Manager

Lyra Technology Group  •  Brisbane, AU (Onsite)  •  26 days ago
Expired
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Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. 

About The Position

One of our operating companies, is looking for a Technical Account Manager to join their team in Brisbane.

In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments.

You will move beyond day-to-day support, focusing instead on long-term account strategy, growth and retention.

Responsibilities

  • Own and grow strategic relationships with key enterprise clients
  • Develop and execute account plans focused on customer outcomes and value realisation
  • Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight
  • Drive renewals, expansion opportunities, and long-term account growth
  • Partner closely with Sales, Delivery, and Finance to align on customer success and revenue outcomes
  • Act as the escalation point and advocate for clients during critical incidents

Skills required

  • 5+ years’ experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles
  • Background in MSP, IT services, cloud, or enterprise technology environments
  • Strong commercial acumen with the ability to connect technical delivery to business value
  • Confident engaging and influencing senior stakeholders
  • Structured, proactive approach with strong ownership mindset

Benefits

  • Supportive leadership and clear career pathways
  • Exposure to meaningful, real-world technology projects
  • A collaborative, down-to-earth culture that values learning and improvement
  • Opportunity to shape how strategic clients experience technical services
Lyra Technology Group

About Lyra Technology Group

Lyra Technology Group is a family of industry leading IT managed services businesses serving small and medium-sized organizations. Our 3,000+ team members across the globe serve as the IT solution provider to over 10,000 small and medium-sized organizations and their 500,000+ employees.

More than 60 founders have chosen us as the permanent partner for their business and its team. We retain the employees, culture, and brand that made the companies that join our group successful. We collaborate with each company's team to strengthen the business with access to talent, knowledge, and scale.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Chicago, Illinois
Year Founded
2017
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