Job Description
Technical Account Manager
- Title of Role: Technical Account Manager
- Location: New York, onsite
- Company Stage of Funding: Venture-Backed — Software Development, Enterprise, B2B, API SDK
- Office Type: Onsite
- Salary: $180K–$220K
We're representing a leading global provider of unified API solutions for HR, ATS, and Payroll integrations. This company is at the forefront of software development, delivering innovative B2B solutions that enhance operational efficiency for enterprises. With a strong commitment to customer success, they empower their clients through seamless integration and exceptional service.
What You Will Do
- Manage and nurture relationships with key accounts, ensuring client satisfaction and retention.
- Collaborate with clients to understand their needs and provide tailored solutions using REST API technologies.
- Utilize tools like Postman to troubleshoot and optimize API integrations.
- Analyze client usage data to identify opportunities for upselling and improving service delivery.
- Serve as a technical expert, guiding clients through the implementation process and addressing any concerns.
- Work closely with internal teams to relay client feedback and drive product improvements.
Ideal Candidate Background
- 3–8 years of experience in account management or customer success, preferably within a software or API-focused environment.
- Strong understanding of REST APIs and experience with SQL.
- Proven track record of managing client relationships and driving customer satisfaction.
- Excellent problem-solving skills and ability to communicate technical concepts to non-technical stakeholders.
Preferred
- Experience with API integrations in HR, ATS, or Payroll systems.
- Familiarity with B2B sales processes and enterprise software solutions.
- Background in a startup or venture-backed company environment.
Compensation and Benefits
The base salary for this role ranges from $180K to $220K, complemented by competitive equity options. Join a dynamic team where your contributions directly impact client success and company growth.
