Technical Account Manager
As a Technical Account Manager, you'll monitor and manage the technical health and performance of solutions for assigned customer accounts, proactively optimizing solutions and reducing technical support incidents with main focus on the Småland, Östergötland, Mälardalen, Stockholm, Jönköping regions.
You will be the key point of contact for technical issue resolution and solution enhancement.
Your role:
Proactively identify and mitigate technical risks, and review system logs to recognize trends for proactive actions.
Advise customers on maximizing the use of existing solutions and optimizing their technical environments, while maintaining updated install bases of customer accounts.
Serve as the technical single point of contact to ensure systems are healthy and operational, providing regular performance updates and managing escalations on the Daily Management Board.
Track outstanding support issues, acting as a customer advocate to drive resolutions, and collaborate with product management and third parties to prioritize defect fixes and system enhancements.
Build and maintain trusting technical relationships post-sale, conduct annual health checks, update site requirements and configurations, and ensure team consistency by following "FSE Guidelines" for delivering Philips services.
You're the right fit if:
You possess a B.Sc. or M.S. in Electronics, IT, Medical, or a related field, along with 3-4 years of relevant experience
You are fluent in both English and Swedish, verbally and written, which is crucial for effective communication
You have knowledge of networking certifications and IT infrastructures, such as CCNA, CCNP, CWNA, CWTS, VMWare, Hyper V, or SQL Server, along with superior written communication and documentation skills
You have a strong understanding of Hospital Patient Monitoring products and services, coupled with a customer-first attitude.
You are willing to travel and possess a B driving license, as these are essential requirements for the role.
Please ensure that your CV is submitted in English.
How we work together
We believe that we are better together than apart.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here
#LI-EU
#LI-Remote
Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Visit our website: http://www.philips.com/
Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
