Malayan Flour Mills Berhad

Technical Account Manager

Malayan Flour Mills Berhad  •  Kuala Lumpur, MY (Onsite)  •  3 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
45
AI Success™

Job Description

About the Company

Our client is a Malaysian-based fintech company offering innovative payment solutions focused on recurring billing and subscription management. Their platform enables businesses to automate collections, manage subscriptions efficiently, and process direct debit transactions seamlessly. With robust integrations across multiple payment gateways, they help businesses improve cash flow and enhance overall customer experience.

About the Role

The Technical Account Manager (TAM) will act as the key technical liaison between the company and its clients, ensuring successful onboarding, integration, and ongoing support. This role requires a strong blend of technical expertise and client management skills to deliver a seamless customer experience.

Key Responsibilities

  • Serve as the main technical point of contact for assigned client accounts
  • Manage client onboarding, implementation, and integration processes
  • Provide technical consultation on APIs, webhooks, SDKs, and payment integrations
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Work closely with internal teams (Engineering, Product, and Sales) to address client requirements
  • Build and maintain strong relationships with clients to ensure satisfaction and retention
  • Translate complex technical concepts into clear, understandable communication for clients
  • Manage multiple client accounts while prioritising tasks effectively
  • Monitor client performance and proactively identify areas for optimisation

Requirements

  • Minimum 3+ years of experience in a technical role (e.g., Technical Consultant, Software Engineer, Support Engineer, or Sales/Partner Engineer)
  • Experience within SaaS, fintech, or payments environments is highly preferred
  • Strong technical knowledge of APIs, webhooks, SDKs, payment gateways, and banking/payment flows
  • Proven problem-solving and troubleshooting skills
  • Excellent stakeholder management and communication abilities
  • Ability to manage multiple accounts in a fast-paced environment
  • Mandarin proficiency (spoken, read, and written) is mandatory


Malayan Flour Mills Berhad

About Malayan Flour Mills Berhad

Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.

MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.

With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.

Building the workforce of the future…Today. We invite you to be part of our team!

Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.

Industry
Food & Beverage
Company Size
201-500 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1961
Website
com.my
Social Media