Location: Texas, United States,None,None
As a Technical Account Manager at HappyFox, you will serve as the vital link between customers and the technical aspects of our product. Your role involves providing in-depth technical support, ensuring seamless implementation and optimal usage, while also fostering strong customer relationships.
Responsibilities:
Customer Success & Relationship Management: Establish and nurture long-term relationships with key stakeholders, ensuring customer satisfaction and success.
Technical Expertise & Support: Provide in-depth technical guidance, troubleshoot complex issues, and collaborate with engineering teams to drive timely resolutions.
Onboarding & Training: Lead customers through implementation, conduct training sessions, and share best practices to maximize platform adoption.
Proactive Monitoring & Incident Management: Monitor customer accounts, identify potential issues, and assist in handling critical incidents for swift resolutions.
Product Advocacy & Feedback: Act as the voice of the customer, gathering feedback to inform product development and enhance usability.
Customer Success Planning: Develop tailored success plans aligned with customer goals, tracking progress and driving engagement.
Collaboration & Process Improvement: Work closely with cross-functional teams, contribute to best practices, and optimize customer success processes.
Upsell & Revenue Growth: Identify upsell opportunities within existing customer accounts and proactively create sales opportunities for Account Executives.
Requirements:
Experience: 3+ years in a technical, customer-facing role such as Technical Account Manager, Solutions Engineer, or Customer Success Engineer within a SaaS or customer support technology company.
Technical Knowledge: Strong understanding of SaaS platforms, APIs, integrations, cloud technologies, and ITSM tools.
Problem-Solving & Communication: Ability to diagnose and resolve technical challenges while simplifying complex concepts for diverse audiences.
Project & Account Management: Experience handling multiple customer accounts, managing escalations, and driving successful outcomes.
Customer-Centric Mindset: Passion for delivering exceptional customer experiences and optimizing product adoption.
Benefits:
Competitive Compensation: Base salary plus performance-based incentives with growth opportunities within the company.
Dynamic Work Environment: A casual, high-energy workplace where your ideas can make an impact.
Comprehensive Benefits: Health, dental, vision, and life insurance coverage.
Paid Time Off: Enjoy paid vacation to maintain a healthy work-life balance.
HappyFox is a global leader in AI-powered customer support software, trusted by 2,000+ organizations across 70+ countries. Recognized by PCMag as the best support solution for over six years, HappyFox delivers modern, unified platforms that simplify complex workflows across Customer Service, IT, HR, Facilities, and more.
Our complete support stack:
AI powered omni channel Help Desk with chatbot and copilot
Modern ITSM Service Desk with ITIL Framework in place
Automation and Business Intelligence
HappyFox stands out for its intuitive design, full-stack capabilities, ease of adoption, and world-class customer service.
Careers at HappyFox
At HappyFox, we foster a culture of innovation, autonomy, and meaningful work. We offer a remote-friendly, growth-focused environment where great ideas thrive. If you're passionate about building impactful products and solving real-world challenges, explore our open roles on our careers page.
Happy employees. Happy customers.
