Job Description

You are a proactive and relationship-driven Account Manager who thrives in a data-driven, technology-focused environment. You build strong client partnerships, understand technical solutions, and identify growth opportunities that create measurable value for customers.

As the primary point of contact for assigned clients, you will manage onboarding and technical setup, monitor account performance, and drive retention and expansion across your portfolio.

Client Relationship Management

• Act as the primary point of contact for assigned accounts, building strong, long-term partnerships.
• Understand client objectives and ensure they maximise value from our data solutions.
• Conduct regular reviews to drive satisfaction and alignment.

Account Growth & Retention

• Drive growth through upselling, cross-selling, and expansion opportunities.
• Proactively manage renewals to ensure high retention.
• Develop and execute strategic account plans in collaboration with Sales and Marketing.

Solution Implementation

• Oversee technical onboarding and data setup.
• Partner with technical teams to ensure successful implementation.
• Translate client needs into tailored reporting and solutions.

Issue Resolution & Support

• Own and resolve client issues, coordinating with internal teams as needed.
• Maintain clear documentation and follow-up on action plans.

Usage & Performance Monitoring

• Monitor account health and data usage to identify optimisation opportunities.
• Provide performance insights and KPI reporting.

Contract & Commercial Management

• Support renewals, contract updates, and commercial negotiations.
• Ensure accuracy of commercial terms and invoicing.

Internal Collaboration

• Act as the voice of the customer internally.
• Contribute to account strategy, product feedback, and customer success stories.

• Fluent in English, German, and French (required).
• 3+ years of experience in Account Management or Customer Success, ideally within a data, SaaS, or technology environment.
• Proven experience managing and growing B2B or enterprise accounts.
• Strong understanding of data solutions (APIs, analytics, cloud delivery) and comfort working with tools such as CRM systems, Excel, or BI dashboards.
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value.
• Commercial mindset with experience in renewals, upselling, and retention.
• Organised, analytical, and proactive, with a strong customer-first approach.