Technical Account Manager (Enterprise SaaS / AI Platform)
Compensation: $120K–$180K base (varies by level and interview performance) + equity
Location: San Francisco, CA
Hiring Target: 1
Work Policy: 5 days/week in-office
Sponsorship: TN and OPT visa transfers supported
Stage: Seed-stage startup | $3.1M raised | YC-backed | Exclusive search
Who Are We?
Were a YC-backed startup building AI agents that operate across billions of events daily to protect millions of users from fraud, scams, abuse, and platform risk. Our unified API powers Trust & Safety teams at Fortune 500 companies and top-tier unicorns.
Built by engineers from leading safety and anti-abuse teams, were growing revenue rapidly and scaling our Customer Success function to support increasingly sophisticated enterprise deployments.
What's in It for You?
Work directly with enterprise customers solving real-world AI and data challenges.
Become a product expert at the intersection of AI, data, and customer strategy.
Join a fast-growing seed-stage company with meaningful equity upside.
Competitive base salary plus equity.
Platinum-level medical, dental, and vision insurance.
Unlimited PTO, parental leave, and wellness reimbursement.
Free lunch and dinner in-office.
401(k) plan.
What Will You Do?
Serve as the primary technical point of contact for enterprise customers post-deployment.
Understand complex customer architectures, APIs, data pipelines, and monitoring systems.
Drive technical adoption and optimization of the platform.
Pull and analyze customer data (SQL-heavy) to measure performance and impact.
Support Customer Success Managers with product expertise and technical insights.
Diagnose and resolve complex post-integration technical issues.
Build scalable documentation, knowledge base content, and best-practice guides.
Act as the technical feedback bridge between customers and product/engineering teams.
Proactively monitor customer deployments and surface optimization opportunities.
What Will You Need?
3+ years in a Technical Account Manager, Solutions Engineer, or highly technical Customer Success role within B2B SaaS.
Strong enterprise customer experience.
Solid SQL proficiency (strong preference).
Experience working with complex SaaS platforms, APIs, and data pipelines.
Ability to translate technical concepts to both technical and non-technical stakeholders.
Strong analytical and problem-solving skills.
Comfort operating in a fast-paced startup environment.
Strongly Preferred
Experience working with AI/ML systems or policy configuration tools.
Growth-stage startup experience.
Bachelors degree in Computer Science, Engineering, or related technical field.
Background at top-tier companies or strong academic pedigree.
Sales Engineers or enterprise-facing CSMs with strong technical depth are encouraged.
Must Not Have
Job hopping history.
Unexplained employment gaps.
Consulting-only background.
Primarily customer support background without technical depth.
Long-time senior executives returning to junior IC roles.
Role Profile
Junior-to-mid level preferred (not senior).
No programming-heavy engineering background required.
Highly analytical, customer-facing, product-oriented role.
Strong fit for technically sophisticated TAMs supporting complex data-driven products.
I am a born survivor who LOVES a challenge. I specialize in People Operations, Talent Acquisition, and Recruiting for early stage tech startups.
For me, making the hire is just one part of what it means to be a great Talent Leader. I work with teams to build culture and create processes for sustainable long-term growth.
That means structured interview processes, continual feedback loops with hiring managers, and an amazing candidate experience. It means letting the data drive the evolution of our hiring process. It means creating an unforgettable onboarding experience for everyone who comes into the company.
When it comes to recruiting, I’m not afraid to look outside the more traditional channels to find your candidate. (Just ask me about the time I hired a Lisp Engineer from Facebook!)
Born and raised in Texas, I have been on my own and working since I was 14. My adventures have taken me to Honolulu, through a paralegal career, co-founding my own startup, into college admissions, and somehow found my way to recruiting here in Los Angeles.
My background naturally lent itself to recruiting – an opportunity to intersect my years of professional experience and my desire to help others.
The key to my success lies in my ability to listen and collaborate with both hiring teams and candidates. Through that, I am able to provide end-to-end service and client/candidate satisfaction.
My current focus is developing teams for Technology Startups - From Leadership to interns and everything in between. I build HR, Ops, Engineering, Sales, Customer Success, Marketing, Technical Support, Product and Support teams. I love working with Software Engineers (hello, Full Stack Node.js Devs!)
In the past, I’ve recruited for Cyber Security, eDiscovery, Legal, Information Security, Information Technology, Finance, Executive/C-Level, Operations, Management, HR, Sales, and Administrative roles.
