We are hiring a Tech Support/Help Desk Technician candidate that will provide support to internal employees by helping identify and solve various requests. This includes providing help desk to local end users and raising tickets with relevant IT escalation tier following these through.
The IT technician should be knowledgeable of both software and hardware and must be a critical thinker and a problem solver.
Location: Barcelona
Requirements
- 3+ years of proven experience as IT Help Desk technician or a similar role
- Strong hardware and software technical troubleshooting skills
- Experience with Microsoft environments (Including Win+Office)
- Experience with other 3rd party software
- Knowledge and experience in Networking
- Excellent organizational and coordination abilities
- Self-motivated, and able to work with minimal supervision
- High service orientation and strong customer facing along with excellent communication skills
- High-level English - verbal and written
- Self-learning capabilities
- Experience working with ticketing solution – advantage
- Provide technical support and training for end point users to all IT hardware and software related services.
- Install, configure, and monitor software and hardware (applications, printers, etc.)
- User’s access, and permissions administration (mainly Active Directory and Office 365)
- Install and support Windows OS.
- Manage Onboarding and Offboarding processes for employees.
- Manage and maintain the IT assets inventory (Hardware and Software)
- Negotiate and purchase Hardware and Software from local vendors.
- Work with our global team for ticket escalation and back-office projects.
- Perform troubleshooting and repairs.
- Ensure compliance to all regulatory requirements for IT systems.
Benefits
Cross Border Talents provides international recruitment solutions for Engineering, Information Technology, and Multilingual Customer Support profiles.
By facilitating global talent mobility and maintaining an efficient cross-border recruitment process, CBT supports both talent and companies in thriving during the era of intelligent machines.
CBT addresses the digital skills shortage with over 300 global recruiters and advanced algorithms. Our business models include Permanent Recruitment, Staff Augmentation, and Talent Leasing (EoR).
We are the global market leader in international tech CX recruitment. Why?
Since 2013, our HUMAN RECRUITERS have connected over 130,000 tech talents from more than 50 nationalities with companies across the globe.
Notably, CBT is the only recruitment company globally awarded three Seals of Excellence by Horizon 2020 SMEI, the EU's research and innovation funding program.
Join us on our journey to shape the future of global recruitment and talent mobility!
www.cbtalents.com
