Job Description
Abacus Solutions Group is currently sourcing for a Tech Support Supervisor for a brand-new warehouse opening in the Southaven, MS area.
Responsibilities:
Systems and platform administration
- Administer the SALT server.
- Support DTS and B2C order processing in SALT.
- Monitor server health and memory capacity.
- Resolve items in error folders.
- Run scheduled and ad-hoc operational reports.
Equipment and automation
- Maintain cleaning logs for printers and bots.
- Operate and perform minor repairs on the autobagger.
- Create and maintain ZPL label formats.
- Keep a current list of all arrays and totes on site.
End-user support and training
- Respond to calls, pages, and emails about computer issues.
- Explain technical issues in non-technical terms.
- Submit and track support tickets.
- Train team members on computer hardware and software.
- Gather, analyze, and process information to identify and resolve issues.
Asset and data management
- Maintain inventory of computer equipment, including monitors, keyboards, and printers.
- Search back-end systems for order information.
Qualifications:
- Prior experience providing technical support within a warehouse setting.
- Ability to lift and carry up to 50 pounds regularly.
- Standing, walking, bending, and twisting for extended periods.
- Capacity to work in a fast-paced environment with varying temperatures.
- Ability to handle repetitive tasks while maintaining attention to detail.
- Self-directed with a high sense of urgency; resourceful and adaptable.
- Strong attention to detail.
- Analytical and problem-solving skills.
- Ability to lead a team in stressful situations.
- Excellent communication and presentation skills.
- Basic to intermediate computer skills.
