VirtuHire

Tech Support Specialist (Website & Platform Support) - Deliverables-Based

VirtuHire  •  Western Cape, ZA (Remote)  •  2 months ago
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Job Description

Job Title:

Tech Support Specialist (Web & Systems)

Industry:

Digital Marketing / Web Infrastructure / Website Operations

Job Type:

Freelance / Deliverables-based

Compensation:

  • £40–£50 per completed support task (depending on complexity)

The Tech Support Specialist is responsible for diagnosing, troubleshooting, and resolving technical issues across websites and related digital systems. This role focuses on maintaining website functionality, resolving bugs, supporting integrations, and ensuring smooth technical operation of client platforms.

Requirements

Key Responsibilities:

Technical Troubleshooting

  • Diagnose and resolve website issues (errors, bugs, performance issues)
  • Identify root causes of technical problems across WordPress sites
  • Fix broken functionality such as forms, links, plugins, or scripts

Website & Plugin Support

  • Manage plugin updates and resolve compatibility issues
  • Troubleshoot conflicts between themes, plugins, or custom code
  • Ensure website stability after updates or changes

Form & Integration Support

  • Test and repair contact forms, lead capture forms, and submission flows
  • Support integrations with CRM systems, email tools, or tracking platforms
  • Ensure data is correctly captured and transmitted

Performance & Stability

  • Address loading speed issues and basic performance problems
  • Monitor for errors or downtime indicators
  • Support general website reliability and uptime

Technical Issue Resolution

  • Respond to assigned technical tickets/tasks
  • Investigate issues reported by internal teams or clients
  • Provide clear resolution within agreed turnaround times

Collaboration

  • Work alongside website editors, developers, and marketing teams
  • Escalate complex issues when necessary
  • Provide feedback on recurring technical problems

Requirements:

  • Strong experience troubleshooting WordPress websites
  • Understanding of how plugins, themes, and CMS systems interact
  • Basic knowledge of HTML, CSS, and website architecture
  • Experience diagnosing and resolving technical website issues
  • Familiarity with forms, APIs, and third-party integrations (advantageous)
  • Strong problem-solving and analytical skills
  • Ability to work independently and resolve issues with minimal guidance
  • Attention to detail and methodical approach to debugging

Benefits

Remote working

VirtuHire

About VirtuHire

VirtuHire: Your Gateway to Premium South African Remote Talent

At VirtuHire, we specialize in connecting businesses globally with South Africa's top 1% of remote professionals. Our fully digital recruitment model combines advanced screening processes and an in-depth understanding of your needs to deliver exceptional talent tailored to your unique requirements.

With no recruitment fees and seamless onboarding, we make it simple, efficient, and cost-effective to access premium remote talent in roles spanning from virtual assistance and technical support to specialized positions in finance and project management. VirtuHire ensures compliance, cultural alignment, and skill compatibility, empowering your business with talent that not only fits but fuels your growth.

Key Benefits of Partnering with VirtuHire:

- Access to vetted, highly skilled remote talent from South Africa

- Zero recruitment fees, saving you upfront costs

- End-to-end employee management, including onboarding, payroll, and compliance

- Flexible staffing solutions tailored to scale with your needs

Transform your workforce with VirtuHire, where quality meets affordability.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Cape Town, ZA
Year Founded
2019
Website
virtuhire.io
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