Job Description

Technical Support Specialist

We are looking for a proactive and customer-focused professional to join our team. In this role, you will be the key point of contact for our customers, ensuring excellent service while working closely with our service and engineering teams to resolve technical matters efficiently.

Key Responsibilities

• Deliver excellent customer experience through clear and professional communication via email and phone
• Collaborate with service and engineering teams to resolve technical and service-related issues
• Read and understand technical drawings and schematics
• Cooperate with cross-functional departments to resolve customer issues in a timely manner
• Build and maintain strong, long-term customer relationships through high-touch customer service
• Follow all company processes, procedures, and work instructions
• Promote company products and services and suggest suitable alternatives based on customer needs
• Identify customer requirements and resolve product or service issues effectively
• Comply with all internal regulations, legal requirements, and management instructions
• Adhere to company quality, safety, and compliance standards
• Maintain a clean and organized workplace and perform basic autonomous maintenance of equipment

Requirements

• Excellent written and verbal communication skills with strong problem-solving ability
• Professional business correspondence skills
• Basic understanding of internet technologies and web browsers
• Team-oriented mindset with a positive and proactive attitude
• Ability to develop creative solutions to technical service challenges
• Minimum of 2 years of experience in technical support or a similar role
• Strong computer skills, including MS Outlook, Word, and Excel
• Good command of English at a communicative level

If you are a reliable team player who enjoys working with customers and technology, we would love to hear from you.