Job Description

• This position is TEMPORARY (Full-Time with benefits for 6-8 months)
• This position is 100% ON-SITE and does not provide relocation assistance
• Candidates MUST live within 50 miles of Oak Ridge, Tennessee

Global Engineering and Technology (GET) is seeking qualified applicants to support the cybersecurity program at a U.S. Department of Energy national security facility as a Computer Technical Support Specialist This position requires extensive knowledge and experience troubleshooting and supporting hardware and software. This is a highly compensated, high-responsibility position that is central to an important mission project. A CompTIA A+ certification is highly preferred and sought after for this position.

The Tech Specialist will work as the primary point of contact for all LifeCycle laptop/pc replacements, meeting strict performance deadlines for moving all software from current LifeCycle laptops/pcs to respective replacement devices. They will troubleshoot and resolve software/hardware/connectivity problems by utilizing technical knowledge gained through a combination of certification coursework, internet research, contacting vendor support, and prior work experience. Additional duties include:

• Ensuring customer devices are fully functional before completing and closing assigned tasks.
• Providing support to customers via phone, email, chat, remote support sessions, and in-person interactions.
• Diagnosing and resolving customer-reported issues and service requests.
• Escalating unresolved issues to the appropriate support tier when necessary.
• Utilizing service management tools to document work performed, updates, and resolution details.
• Following up with customers, providing status updates, and ensuring issues and requests are resolved to completion.
• Maintaining a broad understanding of company hardware, software, procedures, and policies, including IT, HR, Finance, Cybersecurity, and Technical Security requirements that impact the end-user environment.
• Applying technical expertise, product knowledge, and problem-solving skills to diagnose and resolve customer-reported issues.
• Installing, configuring, and supporting approved hardware and software solutions.
• Providing end-user training and guidance on tools, technology, and equipment usage.
• Troubleshooting and resolving hardware, software, and connectivity issues using technical knowledge, research, vendor resources, and professional experience.
• Setting up, configuring, and supporting desktop and laptop systems within the facility.
• Demonstrating strong customer service, interpersonal, and communication skills.

Compensation Range: $70,000 - $85,000 per year, depending on experience and qualifications

Requirements

Citizenship and Security Clearance:

• Due to the on-site security requirements, applicants must be citizens of the United States of America
• This position does not require a security clearance, but any active security clearance is viewed as a plus.

Knowledge, Skills, and Abilities:

• Experience troubleshooting and supporting hardware and software.
• Knowledge and experience with SCCM imaging.
• Knowledge and experience with software installations, both onsite and remote.
• Ability to convey information accurately and effectively in both written and verbal formats.
• Effective time management skills with the ability to handle multiple incidents and tasks simultaneously.
• Experience with ServiceNow incident and task management.
• Ability to work in a demanding, fast-paced technical environment.
• Ability to clearly and accurately communicate technical details to customers.
• Strong decision-making skills when assessing solutions to issues causing business or production delays.
• Well-developed IT troubleshooting and customer service skills.
• Experience with Active Directory, including creating, modifying, disabling, enabling, and moving user accounts.
• Experience with Microsoft 365 and Exchange administration.

Desired Certifications

• Applicants with a CompTIA A+ certification are preferred and highly sought after

Experience:

• Minimum Experience: This position requires a minimum of 1 year of demonstrable experience performing the duties outlined above.
• Preferred Experience: Applicants with 2-5 years of experience are highly regarded

Education:

Although this position generally requires an Associate's degree in a related field, technical field experience will be weighted more than minimum education (an applicant with a high school diploma and 2+ years of technical experience matching the duties listed above would qualify for consideration).

Benefits

We provide exceptional benefits to our full-time employees ( spouse/family coverage option available at a company-subsidized rate).

Benefits include:

• Medical plan options with UnitedHealthcare
• Dental Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• AD&D Insurance
• Generous 401(k) match

All benefits are effective on day one of employment.

This job posting is not intended to be a comprehensive list of duties or qualifications. The qualifications and requirements listed in this posting are intended as a general guide. Meeting these criteria does not guarantee selection, as additional factors (including nature of experience, skills, and organizational needs) will be considered during the review process.

Global Engineering & Technology, Inc. is an equal opportunity employer and does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.