Job Description

Tech Support Analyst Location : Chantilly,Virginia,US Job Type : Full-Time Experience Required : 2-3 Years (International Calling Experience Preferred) Language Proficiency : Excellent English (Spanish Fluency is a plus) Specialization : Technical Support & Healthcare Claims Experience Preferred Work Schedule: 8:00 PM - 8:00 AM EST & Weekends About Us: InterScripts, Inc. is a leading player in the healthcare technology sector, committed to delivering cutting-edge solutions that empower healthcare providers and improve patient outcomes. We're on the lookout for a skilled and motivated Tech Support Analyst to join our growing team. If you're passionate about healthcare technology, have strong technical support experience, and thrive in a dynamic environment, we want to hear from you! Key Responsibilities: Provide exceptional technical support to international clients via phone, email, and chat. Troubleshoot and resolve technical issues related to healthcare applications, with a focus on EMRs (Electronic Medical Records) and Patient Accounting systems. Maintain comprehensive records of customer interactions and technical issues to ensure a smooth support process. Collaborate with team members and cross-functional departments to resolve complex issues swiftly. Escalate critical issues to senior support or development teams when necessary. Contribute to the creation of support documentation, training materials, and knowledge-sharing resources. Ensure a high level of customer satisfaction with prompt and effective issue resolution. Why Join InterScripts? Competitive Salary & Benefits: Enjoy a comprehensive package that rewards your expertise. Growth & Development: We invest in your career growth with plenty of learning and advancement opportunities. Innovative Environment: Be part of a forward-thinking team that is shaping the future of healthcare technology. Collaborative Culture: Work with a supportive team of professionals who are passionate about making a difference in healthcare. If you're ready to contribute to the future of healthcare technology and meet the qualifications above, we encourage you to apply today! Join a company that values innovation, customer satisfaction, and career development. Requirements 2-3 years of experience in technical support, especially in an international calling context. Proficiency in English, both written and verbal, with clear communication skills. Strong problem-solving and analytical abilities to identify quickly and resolve technical issues. Ability to work independently and collaboratively in a team environment. Familiarity with support ticketing systems, CRM tools, and customer service protocols. Fluency in Spanish is a plus. Benefits: Health, Dental, Vision, and Insurance Life and AD&D Insurance Supplemental Life Insurance Paid Time Off Flexible spending accounts Health savings account Primary Healthcare Health Advocacy Virtual Health Commuter Benefits Short term Disability Long-term disability