Job Description

For our Customer Service team, we are looking for a Tech Support Agent – 2nd Level Support to support our Swiss market In this role, you will be responsible for analyzing and resolving complex technical inquiries related to domains, hosting, web, and email services You will support and further develop a diverse portfolio of Swizzonic products and services, while working closely with internal teams and external partners. You thrive in a dynamic environment, stay calm under pressure, and enjoy solving challenging technical problems.

Your Responsibilities:

• Handle technical inquiries and incidents within 2nd Level Support

• Analyze and resolve complex issues related to:

  • Domains & DNS

  • Hosting

  • Email services

  • Web technologies

• Take over escalations from 1st Level Support and drive them through to full resolution

• Coordinate with internal teams, partners, and domain registries

• Document solutions and contribute actively to the continuous improvement of processes and service quality

• When required, support customers via chat, email, and phone

• Assist in project implementation and coordination

• Participate in cross-functional technical projects

Requirements

• Native or equivalent-level German (written and spoken) – mandatory

  • Swiss German is a strong plus

• Fluent English – mandatory

  • French or Italian are an advantage

• Commercial or technical diploma in IT or a related field

• Previous experience in customer service, ideally in a technical environment

• Strong customer-oriented mindset

• A true team player with excellent communication skills

• Clear, structured, and detail-oriented way of working

• Fast learner with a high technical affinity, particularly in web technologies and website design

• Experience with CMS systems (WordPress) is a plus

Right to Work

At any stage, please be prepared to provide proof of eligibility to work in the country you’re applying for. Unfortunately, we are unable to support relocation packages or sponsorship visas.

"Come as you are"

Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical

competence, we value respect, openness, and trusted collaboration. We do not tolerate

intolerance.