Job Description

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

A Payments Specialist collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

Position Responsibilities:

• Monitor, troubleshoot, and resolve partner integration issues autonomously utilizing debugging tools to determine root cause.

• Develop an in-depth understanding of documented process flows to identify process improvement opportunities and update documentation.

• Track and project manage multiple projects simultaneously for partners, acting as a main point of contact for post-launch issues.

• Identify when cases require escalation and engage effectively with higher support tiers and cross-functional teams.

• Perform configuration and coding to enable, test, and validate new payment services.

• Perform quality reviews for team deliverables, identify gaps, and assist with onboarding and mentoring new team members

Required Skills:

• BA/BS degree in a technical discipline (Computer Science preferred) or equivalent practical experience.

• Working knowledge of SQL and Linux operating systems.

• At least 1 year of Java programming experience in a source-controlled environment and experience building a web application.

• At least 4 years of experience in coaching and mentoring (hands-on technical training experience is a plus).

• Strong analytical, troubleshooting, and problem-solving skills, with the ability to translate highly technical documents into support content.

• Excellent communication, presentation, facilitation, and collaboration skills.

Required Certification(s):

• Any SQL skill certification will be preferred.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com