Business unit, Department, Reporting
Business Unit
Client Operate
Department
PaaS & SaaS, AMS: Application Outsource - PERSAL
Job grade/level
OP1
Core Description
Provide efficient and effective systems training to client on the various platforms and software solutions that the business uses for the PERSAL system. Help drive a culture that embraces the use of technology in the business.
Key Deliverables / Primary Functions
- Design, develop and deliver training programs to the client’s staff and external clients. Ability to translate technical concepts into practical, user‑friendly training content
- Analyse training needs and create training materials, including presentations, job aids, and e-learning modules.
- Deliver training sessions using a variety of methods, such as instructor lead classroom-based training, virtual classroom training, and E-Learning modules and assessments.
- Evaluate the effectiveness of the training programs and make necessary improvements.
- Ensure that training materials and sessions are up to date with the latest industry trends and technologies. Ability to develop training manuals, job aids, videos, and assessments
- Collaborate with other trainers, subject matter experts, and stakeholders to ensure that training programs meet the organization's needs.
- Manage and maintain the learning management system (LMS) to track and report on training activities and progress.
- Provide support to staff and clients during and after training sessions.
- Strong working knowledge of current and emerging technologies.
- Keep abreast of the latest trends and developments in the IT industry to enhance training delivery and content.
- Adaptable and open to continuous learning in fast‑changing technology environments.
Core Functional Skills & Capabilities
Customer Focus
Customer Management
Attention to detail
Documentation Management
Facilitation
Core Behavioural Competencies
Creating & Innovating
Job Match
Applying expertise & Technology
Working with people
Writing and Reporting
Minimum Qualifications
NQF 4: Grade 12 National Diploma
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or related field
Additional Education -Preferred /Advantage
Experience
A minimum of two (2) to three (3) years working experience in providing systems and/or software training ideally on the Moodle platform and using Articulate Storyline 360.
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Level of engagement - Engagement will all levels within the organisation, internal and external to the business.
Special Requirements / Employment Condition
Workplace / Physical Requirements
Full-time Office Based position.
Billable
