Job Description

Business unit, Department, Reporting

Business Unit: CPS

Department: EIS (MS Operating Systems COE)

Reports to: Manager: ITS Infrastructure

Core Description

To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific)

Key Deliverables / Primary Functions

• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values 
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems

Core Functional Skills & Capabilities

ICT Knowledge

Infrastructure Technology

Risk Management

Teamwork

Communication

Core Behavioural Competencies

Working with people

Applying expertise & Technology

Delivering Results & Meeting customer expectations

Analysing

Deciding & Initiating Action

Culture Match

Job Match

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology

OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)

Or

5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

Valid Drivers license

Ability to work extended /long hours as and when required

Workplace / Physical Requirements

Hybrid Remote Worker

Non-Billable

BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.