Business unit, Department, Reporting

Core Description

Primarily form part of the Backup and Security team responsible to monitor and apply backup and security policies. The incumbent is also responsible for installation, maintenance, configuration, support, and service improvements in the OT environment, and the
handling of workstation and server calls, investigating and troubleshooting general Server OS related issues, diagnosis and problem solving and assignment of calls during office hours and after hours (standby).

Key Deliverables / Primary Functions

• Monitor multi-client servers using Monitoring systems
• Monitor environment backups and security compliance and action accordingly to ensure all devices comply to security requirements and backups complete successfully.
• Troubleshoot and resolve system issues with servers via remote tools and on-site.
• Install, configure, test, and maintain OS application software and system management tools.
• Perform Tier level 1 and 2 support for business-critical systems and provide technical guidance to customers.
• Escalate and monitor calls 24/7.
• Resolve and assign calls to the correct competencies on multiple ticket logging systems.

Core Functional Skills & Capabilities

Core Behavioural Competencies

Minimum Qualifications

Additional Education -Preferred /Advantage

Experience

A minimum of 2 years’ experience in Backup, end point security & support is required.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control : 0

Level of Engagement : Internal Stakeholders; external clients

Special Requirements / Employment Condition

Workplace / Physical Requirements