Structural Information

Job number: 10011059

Job title: Tech Officer: Network Field Operations

Job grade: OP1

Group/ BU: Openserve

Division: Openserve

Span of control: 0

Reports to: Management

REM Functional Area: Technical

Core Description

To install/ recover/ repair/ maintain telephone equipment/ services/ cables/ wireless/ fibre technology and related products to satisfy customer needs.

Job Responsibilities

OUTPUT 1

Co-ordinated Resources

SUB-OUTPUTS

Determine and analyse objectives Determine resource requirements

Identify available resources

Secure required resources

RANGE

Monetary

Mechanical aids

Storage and Packaging Material

OUTPUT 2

Maintained Resources

SUB-OUTPUTS

Inspect resources

Replace and secure resources

Comply to yard rules

Update records

Determine resource requirement

Maintain tool list

Check and clean tools / equipment

Replace faulty tools / equipment

RANGE

Equipment

Vehicles

Tools

Material

Yards

Test/safety equipment

Standard Tool Kit

Specialized Tools Accommodation

OUTPUT 3

Processed Documentation

SUB-OUTPUTS

Obtain/receive documentation

Update/verify completed documentation

Submit documentation

File documentation

RANGE

Commissioning/de-commissioning report

Quality/SHE/Productivity forms

Inspection forms / Tools / Vehicles

Damage/accidents reports

TBI reports

Loss control forms

Overtime

Request for material

Recoveries

Electronic Documentation

Compliance

Key and Control forms

Vehicle Logsheets

Daily worklog

IE 195

Power records

OUTPUT 4

Performed Network Inspections

SUB-OUTPUTS

Receive/ identify need

Obtain documentation

Execute inspection

Liaise with customers/contractors

Provide feedback to role players

RANGE

Access network

Bush cutting

Quality (360)

New Works

Acceptance Testing Cables identifying faulty cables

OUTPUT 5

Repaired/ Maintained Cable Network

SUB-OUTPUTS

Do quality (360) & Photo quality

Receive and interpret instruction and / or authorisation

Request and / or obtain material

Prepare / secure work area

Diagnose and localise fault and/ or task

Apply / adhere to SHE procedures

Complete task and / or repair fault

Update cable records

Rehabilitate work area

RANGE

Overhead distribution

Street distribution cabinet

Outdoor distribution points

Indoor distribution points

Cable, Underground / 4 pair UG MDF (Unmanned exchanges)

OUTPUT 6

Installed or Recovered Equipment and Systems

SUB-OUTPUTS

Receive and analyse request for installation or recovery

Obtain installation and recovery details

Perform pre-installation test on the Access Network

Install/ Recover equipment/systems Commission equipment/systems

Perform functional test

Handle keys / loose coins / Containers

Communicate with customer

Obtain installation clearance

Liaise with key role players

Clear work area

Restore working area/walls/floors

Inspect vehicle

Obtain material

Plan daily routine

Apply/ adhere to Safety Regulations and Standards

RANGE

All Payphone Equipment and Accessories

Ad hoc projects

Customer services

Loop extenders and amplifiers

Pair gain systems

Business Systems

ISDN (Basic Rate)

Value added products

TDMA

Pre Paid

SOR Systems

DECT / DRMASS / CT2ADSL

Wi-Max

WCDMA

EMGW

TM (Telkom Mobile)

UMC

Party line systems

Terrestrial line/phone

Cabling / Indoor / Outdoor/FLLA

Core Competencies

FUNCTIONAL KNOWLEDGE

ADSL; Broadband Technologies; EMGW; Equipment; Installation/ Maintenance Procedures; Legislative Technical Environment Terminology; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Telkom Mobile Test Equipment; WCDMA; Wi-max; Wireless Technology; CLICK compliance, MiMix Vehicle Compliance

FUNCTIONAL SKILLS

Communicating; Computer Literacy; Hand/ Eye/ Ear Coordination; Marketing Techniques; Planning; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES

Accountability; Accurate; Confident; Continuous Performance Improvement; Conscientious; Customer orientated; Diligence; Honesty; Initiative; Proactive; Respect; Responsible; Tactful; Teamwork; Trustworthy

Certifications

Education

Experience

Additional Information

Outputs (continued):

OUTPUT 7
Repaired / Maintained Equipment/ Systems
SUB-OUTPUTS
Receive and analyse fault/ maintenance information
Diagnose / localise fault
Apply/ adhere to required SHE procedures

Repair or refer fault
Perform routine maintenance
Modify / upgrade
Conduct functionality tests
Inspect and Clean all Sub Assemblies
Perform manual test report
Recover / return faulty component
Handle keys / loose coins / Containers
Complete documentation
Repair / replace lock

Clear fault on system
Liaise with key role players
Clear working area
Restore working area/walls/floors
Communicate with customer

Inspect vehicle
Obtain material
Plan daily routine
RANGE
All Payphone Equipment and Accessories
Ad hoc projects
Customer service
Pair gain systems
Business Systems
ISDN (Basic Rate)
Value added products
Pre Paid
SOR Systems
TDMA
DECT
Party line systems
Loop extenders and amplifiers
Terrestrial line/phone
Cabling / Indoor / Outdoor
ADSL
Wi-Max
WCDMA
EMGW
TM (Telkom Mobile)
UMC
FLLA
OUTPUT 8
Established and Maintained Customer Relations/Liaison/Queries
SUB-OUTPUTS
Receive and analyse request from role players
Determine key role player
Obtain information
Establish professional relationship
Maintain professional relationship
Receive enquiry Analyse enquiry
Prioritize enquiry
Process customer enquiry
Channel to relevant section
Advise customer on progress of complaint / query
Follow up with comments
Provide feedback
RANGE
All Telkom products and accessories
All contracts with customers
OUTPUT 9
Dismantled/ Recovered Equipment
SUB-OUTPUTS
Receive serial numbers
Inspect vehicle
Liaise with key role players
Plan the dismantlement/recovered activities
Dismantle equipment
Inform customer
Obtain dismantlement clearance
Complete documentation
RANGE
Equipment
Wi-Max Types:
ISDN Equipment
Pair Gain Systems
Payphone Equipment
Private Phones
Anti Line Tapping Devices
Radio Links
Telephone Instruments
Keys & Containers
EMGW
FLLA

OUTPUT 10
Performed Routines
SUB-OUTPUTS
Facilitate site access by making required arrangements/ Ensure prior arrangements are made to gain access to site
Inspect resource and equipment
Check Dust Filter
Check Alarm display
Complete applicable required administration
Complete App uploads Take photos and upload via app for routines
Update Work Order
Provide any recommendations if relevant
Observe/ report any discrepancies wrt general housekeeping at the site

RANGE
Access Network Technologies
Wireless technologies
Buildings and Sites with routines requirement

Experience:

• 12 Months relevant experience in the Network Field Operations.

Special Requirements

Physical Requirements

Key Stakeholders