Job Description

Tech Lead – Groups & Events (G&E)

Role Purpose

The Tech Lead – Groups & Events plays a senior technical leadership role within IHG’s Groups & Events ecosystem, supporting the design, integration, and stability of complex, enterprise‑scale technology solutions. This role partners closely with Product Managers, Business Analysts, and external vendors to translate business outcomes into sound technical direction across multiple interconnected systems.

This is a business-problem-driven technical role centered on shaping solution direction, guiding cross-system design, and ensuring reliable delivery within a highly integrated, vendor-supported environment that underpins group sales, booking, and hotel fulfillment workflows.

Day‑to‑Day Responsibilities

• Act as the primary technical partner for Groups & Events initiatives, working alongside Product Managers and Business Analysts to break down complex business problems into clear, executable technical direction
• Translate business requirements related to group booking, housing, rooming lists, and hotel fulfillment into cohesive technical solutions across integrated platforms
• Provide technical leadership across vendor‑led and internal systems, ensuring alignment with enterprise architecture, security, and integration standards
• Guide system integration efforts across multiple technologies, validating design decisions for scalability, reliability, and long‑term maintainability
• Define and support system testing strategies (including reliability, scalability, and maintainability), review outcomes, and ensure remediation actions are completed
• Monitor live environments and proactively identify, analyze, and resolve system issues in a structured and timely manner
• Support delivery planning by contributing to scope definition, dependency mapping, risk identification, and mitigation strategies
• Define, track, and report technical performance KPIs to support service level improvements and continuous optimization
• Serve as a technical advisor to cross‑functional stakeholders, clearly explaining trade‑offs, risks, and recommendations to both technical and non‑technical audiences
  

What You Will Bring

• Proven experience providing technical leadership in complex, enterprise‑scale environments with multiple integrated systems
• Strong ability to synthesize business needs and guide solution design through influence rather than direct authority
• Experience partnering closely with Product Managers and Business Analysts to shape and deliver integrated solutions
• Sound technical judgment and architectural thinking, with a strong focus on system stability, performance, and scalability
• Comfort operating in ambiguity and evolving problem spaces, particularly in vendor‑supported delivery models
• Clear, confident communication skills with the ability to translate technical concepts for business stakeholders
• Ownership mindset for end‑to‑end solution health, from design through production support and continuous improvement
  

Technical Requirements

• Solid experience in software development and system integration environments, with the ability to assess design, integration patterns, testing approaches, and operational impacts
• Strong understanding of enterprise application architecture, integration patterns, and system lifecycle management
• Experience supporting or leading systems that rely on multiple platforms, services, and third‑party vendors
• Ability to design and monitor technical KPIs related to performance, reliability, and service levels
• Experience guiding systems through full lifecycle phases: design, delivery, testing, deployment, stabilization, and optimization

• Depth of technical knowledge sufficient to challenge assumptions, identify risks, and guide teams at the design and delivery level
  

Nice to Have

• Experience in hospitality, travel, or other high‑transaction, customer‑facing enterprise platforms
• Exposure to global sales, booking, or event management ecosystems
• Prior experience supporting large‑scale, vendor‑led technical solutions

Travel - 10% limited as needed

Location – Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office.  This expectation may be adjusted to evolve with the changing needs of the business.

The salary range for this role is $134,000 to $157,000. This role is also eligible for bonus pay.  We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?