Job Description

Job Location: Santa Clara, CA - Santa Clara, CA 95050
Position Type: Full TimeEducation
Level: High School
Salary Range: $33.00 - $36.00 Hourly

Travel Percentage: None
Job Shift: Day
Job Category: Installation - Maint - Repair

Summary
The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.
Responsibility
- Daily Responsibilities – 90%
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- - - Inspect, test, and diagnose servers
- - - Replace parts as needed
- - - Conduct and analyze server stress tests
- - - Document all symptoms, test results, and parts replaced in shop floor tool
- - - Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
- - - Provide back up for QC, inspection, whole unit repair, and motherboard testing
- - - Maintain parts consumption
- - - Other duties as assigned by leadership
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- Team building & leadership – 10%
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- - - Maintain and nurture positive work environment
- - - Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
- - - Follow process for system and parts management
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Other Personal Skills Required
- Know basic server architecture
- Know how to assemble components to make server functional
- Run and understand testing diagnostics
- Understand basic networking architecture
- Understand basic error codes
- Able to trouble shoot common server errors and issues
- Motivated to solve problems
- Interested in constantly learning about servers and networking
- Increased understanding of testing and error codes
- Brings knowledge to enhance trouble shooting and diagnosis of failures
- Understands end to end flow of server repair process
- Know Linux commands and able to use terminal.
- Offers insights on process improvement
- Understands MB repair process, prefer if can read schematics.
- Provides feedback and collaborates with MB repair team

QualificationsEducation and Experience
- Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired
- Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
- Experience with replacing parts on servers
- Experience with server configuration
- Good written and verbal skills – needs to documents errors and repairs
- Industry/Environment:  Prefer to have worked in a PC or server type of environment
- Must be able to identify and resolve problems in a timely manner.
SMS’s Competencies:
- Shows determination to achieve excellent results
- Committed to Process Improvement
- Demands top performance
- Inspires commitment
Physical Demands
- While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
- Employee must be able to lift objects approximately up to 50lbs
- Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
Working Conditions
- Must be able to tolerate moderate to high noise level in a warehouse environment
- Must be able to work in (hot or cold) weather conditions
SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.
Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.