Tech II performs complex pre-analytic specimen receiving and processing using proper safety procedures in an accurate and ethical manner. Responsibilities include but are not limited to: Specimen receipt, identification verification, processing, and storage, using lab automation, processing and prepares any specimens to send-out to referral labs, prepares and packages all mail out kits, while ensuring and maintaining positive patient identification throughout the process. Additional responsibilities may include maintaining and documenting send-out lab requisitions and billing, contributing to the development of standard operating procedures (SOPs), assisting with training new team members, assisting consultants with specimen collection and research, triaging specimens according to level of complexity and patient history, reagent preparation, and maintaining work unit supply inventory levels. Performs order entry/troubleshooting in the laboratory computer system and electronic health record, retrieves and verifies patient identification on specimens using appropriate sources, conducts resolution of pre-analytic specimen-related issues. May respond to a high volume of phone calls seeking laboratory testing/order information or add-ons. Must be able to learn and utilize multiple computer systems and have the ability to deal effectively with people in stressful situations. Works with minimal supervision and attention to detail is essential. Must be able to accommodate scheduling adjustments, off-shifts, holiday, and weekend work assignments. Other job-related duties as assigned.
High School diploma or equivalent required (G.E.D.). Minimum of two (2) years of specimen processing and handling, accessioning, clinical lab, lab testing, and/or other relevant lab or clinical experience.
Additional Qualifications:
Associate's degree in a health or science related field and one (1) year of experience in a clinical laboratory preferred. Demonstrated aptitude for working in a laboratory or interest in biologic or chemical sciences and the ability to carry out facility operations independently as well as in a team environment. Must demonstrate organizational ability and follow directions accurately. Demonstrates professional communication skills as well as proper technique and etiquette for answering the telephone and providing information. Must be able to multi-task and be very detailed-oriented and perform troubleshooting and problem resolution. Must demonstrate excellent computer skills, familiarity with electronic health record and lab information systems, knowledge of medical terminology, and prior exposure to clinical medicine and/or pathology environments.
*This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.
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