Job Description

Our client is a leader in the rapidly expanding field of online currency trading services for retail and institutional traders.

The role would mainly require you to become our Platform Master and liaise with departments like Production, Dealing, Development, IBOps and API, to be able to solve client questions regarding our products, platforms, pricing and different settings. You will also help communicate feedback and client request internally to ensure we are providing the features and functionalities our clients want.

Primary responsibilities (not limited to)

• Liaise with different departments to resolve client tech questions, provide feedback and communicate requirements
• Assist clients via Emails, specialized chats, conference calls regarding subjects ranging from platform technicalities to ensuring clients have all they need in order to get trading
• Assist other FSR and Sales colleagues’ via Live Chat when needed as well as provide full support to other team in tech related matters
• Work and coordinate with multiple company departments as well as your colleagues to ensure client requests are always satisfied
• Perform other assignments and tasks as assigned by Management
• Manage the Company App Store
• Develop and maintain FX and CFD product guide and trade execution knowledge

Requirements

• High level of general computer proficiency
• High level of critical thinking and analytical skills
• Ability to quickly grasp new materials and concepts quickly and efficiently
• Ability to consistently reach both personal and departmental qualitative and quantitative targets
• Excellent written and spoken English

Advantages for the position:

• Ability to discuss financial markets and factors that move them in a clear manner to clients
• Previous experience in a Customer Service position
• Previous experience working for a regulated Forex/CFD broker
• Personal trading experience
• Programming experience

Hours: 40 hours/week - Monday to Friday, Flex Hybrid WFH and WFO – Day Shift

If you are interested in this opportunity, please submit your CV in English.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.