Job Description

The Information Technology Technician is responsible for the technical support of end users. First line of troubleshooting issues and handling user requests. Develops and follows standard work documents for repeatable issues. Strong customer service skills are essential.

ESSENTIAL RESPONSIBILITIES & DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Percentages represent guidelines only; May vary by position and fluctuate due to changing business needs.

• 90% Day to day support of existing environment – Tier 1 and 2 support (monitoring alerts, responding to service tickets, preventative maintenance) Tier 3 support will be handed off to other teams.
• 10% Personal Development – Development and coordination of small project tasks or assist other team members in developing project plans for larger projects.
• Responsibilities outside of normal business hours – Rotating support for some weekend work, off hours on call support and backup for 2nd and 3rd shift coverage.
• Performs other duties, tasks, and projects as assigned

QUALIFICATIONS

• Apply technical / functional expertise
• Self-starter with a self-motivating attitude
• Strong interpersonal skills.
• Good communication skills
• Strong problem-solving skills
• Ability to work with a diverse group of individuals
• Extensive knowledge of computers systems and software
• Ability to work independently or in a team within an open office environment
• Strong research and analytical skills
• Networking
• Scanning technology
• PC Fundamentals
• Basic programming

EDUCATION

• Associate degree or comparable work experience

Specialist areas of experience preferred:

• Experience in related field highly preferred
• Technical / functional skills:

• Basic understanding of any of the following:
• PC operating systems
• Microsoft development tools
• PDSN and Distribution systems

COMPETENCIES

• Collaboration Skills
• Communication Proficiency
• Team member Focus
• Decision Making
• Learning Orientation
• Personal Effectiveness/Credibility
• Problem Solving/Analysis
• Teamwork Orientation
• Technical Capacity

WORK RELATIONSHIPS (INTERNAL & EXTERNAL)

INTERNAL

• Team Members at all levels of the organization

EXTERNAL

• Customers
• Vendors
• Suppliers

WORK ENVIRONMENT

Modern office environment including access to computer facilities is provided. A team member in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to Company policies, rules, and regulations in these areas is required. A team member in this position must focus on customer's expectations, prevent problems, and strive for continuous improvement resulting in improved results for themselves, customers and other team members.

PHYSICAL DEMANDS

While performing the duties of this job, the team member is regularly required to talk or hear. The team member is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The team member is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.The team member must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

TRAVEL

5-10% travel is expected for this position