Job Posting End Date
06-19-2026
Please note the job posting will close on the day before the posting end date.
Working within Waterfall or Agile frameworks, a Business Analyst will work with a variety of disciplined focused team members all working toward a common goal of delivering value with quality and scale. Responsible for collaborating with other Job Families such within Technology and across our business partners to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices. Independently performs advanced business and project analysis for any sized project.
What you’ll do:
Essential Job Functions & Tasks
This role to lead operational support and continuous improvement for an enterprise ArcGIS Enterprise GIS platform. Manage prioritized backlog spanning incidents, security remediation, enhancements, and testing readiness, partnering with technology and business teams.
Lead incident intake, triage, prioritization, and resolution tracking.
Manage and track security vulnerabilities including CVE-related risks.
Own Jira backlog including epics, stories, defects, and sprint prioritization with regular discussion with Leader and PO
Coordinate testing across technology and business teams.
Facilitate retrospectives and continuous improvement initiatives.
Provide leadership reporting on progress, risks, and impediments.
7+ years' experience as a Business Analyst or similar role.
Experience with Agile/Scrum and backlog management (Jira preferred).
Experience supporting GIS or enterprise platforms.
Additional Preferred Requirements:
Support the team to maintain application availability and performance, and strict adherence to SLA requirements.
Support the team to Triaging, analyzing, and resolving ServiceNow Incidents and Service Requests (Sev1–Sev4) within defined SLAs.
Support the team in coordinating to perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Support the team to perform application maintenance, enhancements, and modifications based on issues/bugs and business requirements.
Support the team to plan and execute upgrades, patches, configuration changes, certificate renewals, and environment health checks.
Work within ITIL/ITSM processes, including Incident, Problem, Change, and Release Management.
Collaborate with offshore support teams to ensure seamless 24x7 operational coverage.
Support the team to participate in DR testing/validations, post patching validations, and storm mode validations
What We're Looking For:
Education requirements are listed below:
Bachelor's degree in computer science, information systems, business or related field of study; Or associate's degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.
Work Experience requirement listed below:
In addition to any experience required above, 7 years of relevant work experience is required.
What You'll Get:
Base Salary from $98,993 - $128,689/year. In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-008
Compensation Range:
$98,993.00 - $128,688.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Our team at American Electric Power is committed to improving our customers' lives with reliable, affordable power. We are investing $54 billion from 2025 through 2029 to enhance service for customers and support the growing energy needs of our communities. Our nearly 16,000 employees operate and maintain the nation's largest electric transmission system with 40,000 line miles, along with more than 225,000 miles of distribution lines to deliver energy to 5.6 million customers in 11 states. AEP also is one of the nation's largest electricity producers with approximately 29,000 megawatts of diverse generating capacity. We are focused on safety and operational excellence, creating value for our stakeholders and bringing opportunity to our service territory through economic development and community engagement. Our family of companies includes AEP Ohio, AEP Texas, Appalachian Power (in Virginia and West Virginia), AEP Appalachian Power (in Tennessee), Indiana Michigan Power, Kentucky Power, Public Service Company of Oklahoma, and Southwestern Electric Power Company (in Arkansas, Louisiana, east Texas and the Texas Panhandle). AEP also owns AEP Energy, which provides innovative competitive energy solutions nationwide. AEP is headquartered in Columbus, Ohio. For more information, visit aep.com.
