Job Description

Are you a natural people leader with a passion for operational excellence? Do you thrive in a dynamic, international environment where customer satisfaction, process optimization and teamwork go hand in hand? Then you might be our new Teamlead Customer Service Operations.

As Teamlead CSO, you take the wheel of our administrative customer service activities — from sales and service order administration to traffic coordination. You ensure smooth day‑to‑day operations, accurate order processing and a high-quality customer experience.

You coach and support a team of Sales Coordinators, Sales Desk Officers, Service Coordinators and Traffic Coordinators. With your hands-on mindset, you jump in when needed to keep operations running and customers happy. At the same time, you drive process improvements, standardization and ERP workflow optimization across the department.

Your responsibilities

• You lead and coach the sales, service & traffic coordinators in their daily activities.

• You act as the go-to escalation point for operational issues and customer concerns.

• You monitor KPI’s and drive performance and collaboration.

• You step in as operational back-up during peaks, absences or escalations.

• You ensure accurate order, service administration, import/export and transport coordination.

• You identify bottlenecks and drive process improvements.

• You align work methods across sales desk, service desk and traffic.

• You ensure adherence to corporate, national and international regulations.

• You safeguard data quality in ERP and related systems.

• You support audits and internal reviews related to customer service administration.

• You report to Customer Service and Traffic Manager.

Requirements

Your profile

• You hold a bachelor’s degree in Business Logistics, Business Management, Office Management or equivalent experience.

• You have at least 5 years of experience in order administration, customer service or sales/service coordination in an international environment.

• You have proven experience in team coordination, process ownership or operational leadership.

• You have a strong affinity with ERP systems and business process flows.

• You are a clear communicator with strong stakeholder management skills.

• You are customer-oriented, solution driven and hands-on.

• You are able to perform under pressure and manage changing priorities.

• You are fluent in English, Dutch is nice plus, and additional languages are an asset.

• You identify with our core company values: Customer Focus, Teamwork, Trust and Respect, Ethical Behaviour.

Offer

You will join an international environment where innovation is key and colleagues who share determination & high standards of work that move the world forward.

Our head office in Kortrijk is easily accessible due to the traffic-free routes: by car, bike or public transport.

We offer a competitive salary, complimented by extra-legal benefits.

• Meal vouchers of €9

• Internet allowance of €60 net

• Yearly bonus

• Group insurance

• Medical insurance

• Flexible salary plan with possibilities electric bicycle, smartphone, tablet, etc.

In addition, we invest in personal growth by offering various training opportunities throughout the year ('Everyone Learns' program, Mtech+ training courses, IT Awareness training, Viva Learning, on the job training & much more).

Furthermore, we value a healthy work-life balance and promote this by offering flexible working hours, possibility to work from home and 32 vacation days.

If you join the ScioTeq family, you can also attend various events and activities (like for example a Company Celebration, Out-of-Office party, Quizzes, buddy walks, …) that enhance the team spirit.