Job Description

Our team is growing, and looking for a hands-on, customer-facing Team Lead to build and guide our solution engineer tesm. As a fast-growing cybersecurity startup serving leading global customers, we’re looking for someone who thrives in a dynamic environment, excels at technical problem-solving, and is passionate about building scalable, AI-enhanced solution operations.

This role is central to leading technical engagements across pre-sales, onboarding, and post-sales, designing integrations, and turning customer needs into scalable product capabilities.

Key Responsibilities

• Build and lead the Solutions Engineering team: define processes, create playbooks, and establish operational standards for integration through the POC’s and full deployment.
• Lead end-to-end technical calls and integrations across the customer lifecycle- pre-sales scoping, implementation, and ongoing solution design.
• Design and oversee customer integrations (APIs, workflows, security controls) and identify new integration opportunities to expand product value.
• Work closely with Product and R&D to productize repeatable solutions and turn field feedback into roadmap input.
• Develop reusable resources (reference architectures, templates, implementation guides) to streamline onboarding and accelerate time-to-value.
• Partner with customer success, support, sales, and product to ensure smooth handoffs, technical success, and long-term adoption.
• Track and improve KPIs such as time-to-value, integration success, and customer adoption.

Requirements

• 4–6+ years in customer-facing technical roles (Solutions Engineering, Sales/Customer Engineering, Architecture, or Implementation).
• Experience designing or implementing integrations for SaaS or security platforms.
• Strong understanding of APIs, automation workflows, and curiosity to learn new systems.
• Excellent communication and presentation skills, able to translate complex concepts for both technical and non-technical audiences.
• Proven cross-functional collaborator with CS, Product, and Engineering.
• Entrepreneurial, fast-moving, and comfortable building processes from scratch.
• Excellent communication skills in English (written and spoken).
• Hands-on troubleshooting and problem-solving mindset.